Best Buy Best Buy AT&T Expert in Amherst, New York


Job Title:

Best Buy AT&T Expert

Location Number:


Job Description:

What does a Best Buy AT&T Expert do?

At Best Buy we deliver expert service at unbeatable prices – all in a fun, high-energy, play-to-win environment that is unlike any other. The AT&T Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with AT&T products and services. The AT&T Expert must build quality relationships with retail consumers and provide them with relevant and memorable AT&T product demonstrations. The AT&T Expert provides full-service and solutions support to customers in the AT&T Experience. The AT&T Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell AT&T products and services within the Mobile Phone department.

A Best Buy AT&T Expert:

  • Acts as a trusted subject matter expert, brand advocate and product champion for AT&T products and services.

  • Actively engages customers using selling skills to increase sales of AT&T products and services in the designated AT&T Experience and, secondarily, in the Mobile Phone department.

  • Takes complex technology and service plans and makes it simple for customers and other employees to understand.

  • Fields questions about product features and explains benefits to consumers in a way that is engaging and promotes excitement in acquiring and using these products and services.

  • They are patient, genuine and helpful while assisting customers in finding the right products and services.

  • Demonstrates for each customer how finding the right products and services can enrich their lives.

  • Works closely with the rest of the Mobile team to appropriately direct customers to other team members who can provide service to meet their specific needs.

What are the professional requirements for a Best Buy AT&T Expert?

Basic Requirements:

  • High School Diploma or equivalent

  • 3 months experience in sales, customer service or retail

  • 6 months experience actively using or selling wireless services, handset or accessories

Preferred Requirements:

  • 6 months experience actively using or learning about AT&T products

  • 1 year sales experience

  • 1 year working with consumer electronics products and/or services

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Job Level:

Individual Contributor

Employment Category:

Full Time


Best Buy

About Us:

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Additional Job Information:

What are my rewards and benefits?

Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.

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