Home Depot SR OPERATIONS BUSINESS ANALYST (102895) in Atlanta, Georgia


GA - Atlanta

  • Date Posted:Oct 17, 2016

  • Company:The Home Depot

  • Travel:None

  • Functional Area:Customer Service

  • Position Type:Full-Time

  • Relocation Provided:No

Position Description:


Senior Operations Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. As a part of the Customer Care organization this role is responsible for the technical development of reports and analytically for conveying data trends and anomalies to leaders. Key responsibilities include but are not limited to report development, root cause analysis, effective communication to teams and other leaders, and identifying business trends. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication.


Lead Project Teams of Analysts and other associates

Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization

Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors

Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.

Deliver presentations to teams and executive leaders and sponsors.


Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)

No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).



Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:



Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

  • Industrial Engineering Degree or other related Engineering Degree

  • Experience with Six Sigma or other Process Improvement Methodology

  • Proficient in: Microsoft Office Suite including Access, Excel, Powerpoint, Project,

  • Word and Visio.

  • Advanced Skills in: Mini-tab, Access, SQLVisual Basic, Visio, Project, Specialized

  • Software dependent upon position

  • Project Management Skills

  • Advanced Data Modeling Skills

  • Finance/CBA/Capital Budget Experience

Knowledge, Skills, Abilities and Competencies: Experience leading high performing teams

Consulting management and/or project management.

Strong quantitative skills such as statistics and data analysis

Problem solving

Strong Operations, Retail and/or field knowledge

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.