PAE, Inc Service Desk Clerk in Baghdad, Iraq
Supporting the Most Exciting and Meaningful Missions in the World
Service Desk Clerk
Service Desk Clerk will be assigned at Baghdad Diplomatic Support Center (BDSC) Baghdad, Iraq. This position reports to the BDSC Service Desk Supervisor. DUTIES: The Service Desk Clerk works shifts to accept service calls from customers 24 hours a day, 365 days a year; documents the call and issues work or service tickets, or dispatches personnel by phone or radio, as needed; must be capable of learning to prioritize the calls – emergency, urgent or routine -- and direct an appropriate response; must be capable of understanding the contract scope of work to document and refer work outside the contract scope to the Operations Manager for guidance; performs and documents 100% customer call back to ensure satisfactory resolution of work tickets; performs operator-level preventive maintenance on desktop computer work station. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive: - Previous experience with Work Orders in Windows (WOW) software is highly desirable. - Knowledge of the PAE rules and regulations as they apply to Service Desk operations, capability to work with a team, ability to work with Service Desk customers effectively and politely as well as handle emergency situations effectively. - Must demonstrate proficiency in Microsoft Professional software with MS Word, PowerPoint, Outlook, Access, and Internet Explorer.
EXPERIENCE: - Excellent interpersonal and communication skills. REQUIRED: - Education: A high school diploma or equivalent education is required. - Security Vetting: Must already have or be able to obtain a favorable MRPT certification prior to being hired is required for the position. Must maintain eligibility at the required certification level for the duration of the contract. - Language Skills: Strong, professional, oral and written English communication skills. - Citizenship: US Citizenship is not required. - Medical: Favorable passage of a drug screen and physical examination. DESIRED: - Relevant overseas contract experience. - Experience working with PAE. OTHER KNOWLEDGE, SKILLS AND ABILITIES: - Skill in organizational practices. - Ability to effectively communicate. - Works well under pressure and in a demanding working schedule
An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.
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