Quest Diagnostics Rep, Billing - Sr. - Bensenville, IL in Bensenville, Illinois

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, Billing - Sr. - Bensenville, IL.

Schedule: Monday - Friday, 7:30am - 4pm, Day Shift

*Salary dependent upon experience

REQ # 3769032


JOB SUMMARY In an environment where the patient is at the center of everything that we do the individuals in this position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and/or Third Party insurance bills.


  • Able to perform all duties required of a Billing Representative.

  • Provide training for new and/or existing team members on reports, SOPs and carrier information as required.

  • Track and trend daily production and quality performance on new hires.

  • Proactively identify QC issues for new hires.

  • Develop and implement action plans for improvement in conjunction with the Team Leader.

  • Interpret and communicate procedural and billing guidelines to the department.

  • Maintain and update departmental business rules and SOPs.

  • Compile and prepare specialized reports for distribution to management and reps.

  • Coordinate with IT departments on billing departmental initiatives. May be a certified Medical Coder or involved with medical coding.

  • Perform other duties and functions as assigned.


  • High School diploma or equivalent 1 year experience in Patient, Client or Third Party insurance billing, experience in multiple operational areas or QA/QC preferred Intermediate to advanced skills in Microsoft applications, with specific proficiency in Excel

  • Ability to clearly convey procedural information, issues and requirements

  • Proven ability to provide coaching and training in a collaborative manner

  • Excellent communication skills, both verbal and written

  • Demonstrated problem solving, organization and interpersonal skills

  • Ability to work independently and as part of a team

  • Ability to work overtime as needed based on department needs.

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed

How To Apply

Qualified employees should upload a completed Request for Transfer and most recent Performance Development & Review into PeopleSoft with the application. Or they can be faxed or emailed to Carlie Gil in the Talent Acquisition Center.

Fax: 262-264-1070

Only employees who meet the qualifications for the position will be contacted.

Posting End Date:

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

Job Title: Rep, Billing - Sr. - Bensenville, IL

Job ID: 3769032

Location: 1050 Busse Highway

Full/Part Time: Full-Time

Regular/Temporary: Regular

City: Bensenville

State: IL