Cendyn Product Success Specialist in Boca Raton, Florida
Position Title: Entry Level Product Success Specialist
Job Description: The Product Success Specialist will be responsible for establishing and maintaining strong client relationships. This person will ensure the continued success of a variety of web-based products and applications that provide marketing solutions for the Hospitality industry. This will entail guiding clients through the product’s functions and the implementation for client’s work environment. They will leverage industry knowledge, best practices and team resources in order to elevate the level of support required to meet the specific needs of the client.
• Develop and maintain knowledge of our products in order to provide exceptional customer service, retain clients and increase usability • Gather pertinent information through client outgoing/incoming calls and emails to ascertain their concerns, inquiries or issues regarding our products and services • Using in depth knowledge of our products and the Hospitality industry- clarify and uncover barriers, resistance and misconceptions regarding overall software usage and advise client on how to resolve • Communicate with Support and Product Development teams when software defects are identified in order to provide the client with a resolution. • Coordinate with Production team to complete client requested updates to products • Other responsibilities will be assigned as required
• Excellent written and verbal communication skills • Strong time management, sense of ownership and follow through to resolution • Self-motivated, goal oriented, able to work in a team environment and committed to achieving results • Demonstrate ability to be organized, multi-task and work in a fast-paced environment with minimal supervision • Proficiency in MS Office Suite • In depth knowledge of Hospitality industry- specifically Sales, Catering and Events/Conference Services • Knowledge in Salesforce helpful
Education and/or Experience:
• Bachelor’s/Associates Degree or College Business administration courses desired • Must have 1-2 years of experience in hospitality guest services or similar customer service position • Experience in using Delphi, Envision, CI/TY, ISAC and other sales and catering software is a plus • Hospitality Sales or Catering administrative position is a plus
Cendyn, based in Boca Raton, Florida, is a national leader in providing online marketing and managed software services to both independently owned and major brand hotels and resorts in the US and internationally.
Established in 1996, Cendyn is a full-service digital sales and marketing agency whose solutions are used by more than 12,000 hotel and travel destinations worldwide. Our clients include Trump Hotel Collection, Hilton Worldwide, Rosewood Hotels and Resorts, Starwood Hotels and Resorts and other chains and independent properties.