Veterans Affairs, Veterans Health Administration Medical Support Assistant in Bonham, Texas

Veterans Affairs, Veterans Health Administration
20 vacancies in the following locations:
  • Bonham, TX
  • Dallas, TX
  • Fort Worth, TX
  • Tyler, TX
Work Schedule is Full Time - Intermittent

Opened Tuesday 10/18/2016 (7 day(s) ago)

** Closes Monday 11/7/2016 (13 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1819762

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

VA North Texas Health Care System is the second busiest VA system in the nation and we are growing! Comprised of the Dallas VA Medical Center, Sam Rayburn Memorial Veterans Center in Bonham, Fort Worth Outpatient Clinic and Tyler VA Primary Care Clinic, VANTHCS is an integrated health care system with approximately 5,000 employees and over 1,600 volunteers and clinical trainees. VANTHCS also coordinates a Community Based Outpatient Clinic program throughout its 40-county primary service area to improve access to care for veterans throughout 38 North Texas and 2 in southern Oklahoma. Through these four distinctive facilities and relationships with other agencies, VANTHCS provides a continuum of health care services to a veteran population of approximately 110,000. Housed on an 84-acre campus, Dallas VA Medical Center is the corporate headquarters for VANTHCS and serves as the tertiary referral center. Through its partnership with The University of Texas Southwestern Medical Center at Dallas (UT Southwestern), it also has emerged as a major teaching and medical research center. Primary care and multi-specialty outpatient clinics are also provided, making VANTHCS the 2nd largest health care system based on number of patients seen. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

NOTE: VA Form 10-2850c –Application for Associated Health Occupations is a REQUIRED document and must be submitted at the time of application. Without this required document, you will be rated "ineligible" and will not be referred for this position. A link to this form is provided below under the "How to Apply" section of this announcement.


This announcement will be used to fill Medical Support Assistant positions in the Medical Administration Service. These are intermittent positions and selectees may be asked to work at any VA North Texas Healthcare System (VANTXHCS) facility in Bonham, Dallas, Fort Worth, or Tyler.

The primary purpose of this position is to perform a variety of administrative and clerical duties associated with determining eligibility, receiving, admitting and discharging patients in support of veterans' treatment in our outpatient clinics and in-patient care units at this facility. Receives, relays and/or answers incoming and outgoing telephone, intercom, and electronic messages. Determines and documents veterans' eligibility for hospitalization, ambulatory care, nursing home care, dental care and treatment-related travel. Refers new patients to the Health Benefits Advisor for eligibility determination. Processes and schedules first-time admissions or outpatient treatment using the appointment management software packages(s). Reviews veteran discharge papers/documentation to verify service dates and enrolls the individual into the database. Reviews documentation to obtain additional information and determines eligibility for treatment. Arranges and schedules initial and follow-up medical appointments. Refers information on patients needing emergency care to appropriate technician, nurse and/or physician. Arranges for needed tests, x-rays, and other medical procedures as well as patient consultations with other departments/facilities, and refers individuals not requiring medical services in said facility to other departments or other medical facilities, as appropriate. Schedules, changes, and cancels appointments using the automated system. Initiates new medical records, annotates and/or attaches allergy alert emblems, and updates patients' automated and/or manual medical record to include filing results of treatments, recording a variety of doctor's orders or notes on various charts and records, recording medical data and recording other documentation as required by the medical staff.

NOTE: The full performance level of this position is GS-5.The actual grade at which an applicant may be appointed from this vacancy announcement is GS-3, GS-4 or GS-5. The Medical Support Assistant Professional Standards Board (which is a peer-review group) will review the selectee's education and experience and recommend the grade and step at which the candidate will be placed. The salary will be based on the grade and step approved for the selected candidate.

TOUR OF DUTY: Varied work tours of duty in the day, evening, and midnight to allow for continuous coverage of clinics 24-hours a day, 7 days a week.

FUNCTIONAL STATEMENT TITLE: Intermittent Medical Support Assistant.

RELOCATION EXPENSES: Relocation expenses are not authorized for this position.

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must be a citizen if the United States
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.


a) Citizenship. Citizen of the United States.

b) Experience and Education.

a. Experience.Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

b. Education. One year above high school; or

c. Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

c) Certification. None required.


GS-3 MSA (Entry Level):

a) Experience or Education. None beyond the basic requirements.

b) Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

GS-4 MSA (Developmental Level):

a) Experience or Education. One year of experience in general clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

b) Assignment.This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

c) Demonstrated Knowledge, Skills, and Abilities.Candidates' resume must demonstrate the KSAs below:

  1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

  2. Ability to use various types of office automation equipment and software.

  3. Ability to set up, organize, and maintain record systems.

GS-5 MSA (Full Performance Level):

a) Experience or Education. One year of specialized experience working as, or performing duties equivalent to, a Medical Support Assistant at the next lower grade, or 4 years of education above high school. "Specialized Experience" is experience in a hospital or clinic performing receptionist duties, scheduling, canceling, re-scheduling patient's appointments and/or consults, maintaining patient records, interpreting and verifying provider orders, and utilizing a variety of hospital computerized programs to verify and update demographics and insurance information.

b) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

c) Demonstrated Knowledge, Skills, and Abilities.Candidates' resume must demonstrate the KSAs below:

  1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

  2. Knowledge of basic medical terminology.

  3. Ability to make appointments in a clinical setting.

  4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

  5. Ability to communicate effectively and professionally with employees at varying grade levels.

  6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.


a) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant (MSA).

b) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

c) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

Applicants will be evaluated on the following Knowledge, Skills and Abilities and Other characteristics (KSAO's). Applicants who meet all the requirements will be further evaluated by the Professional Standards Board for this occupation to determine the extent to which their work or related experience, education, training, awards, outside activities, and supervisory appraisal, etc., indicate they possess the KSAOs listed below. Candidates' resume must demonstrate the KSA's below.

REFERENCES: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant this standard is available at and in the local Human Resources Office.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Education will not be considered without a transcript.

PHYSICAL REQUIREMENTS: The work is primarily sedentary but is performed in a combination of medical areas that would require periods of sitting, walking, standing and carrying items weighing up to 20 pounds. There are minimal amounts of stretching, bending, pushing and pulling. In general, the work does not require special physical demands. However, rigid deadlines and need for high degree of accuracy periodically can become stressful. Applicants must be able to use fingers for frequent keyboarding and to operate a computer; must be able to ambulate to the specific treatment areas with ease.

All qualification requirements must be met by the closing date of the announcement.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Security Clearance

Public Trust - Background Investigation

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their prior Federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $25,731.00 to $44,470.00 / Per Year

Series & Grade: GS-0679-03/05

Promotion Potential: 05

Supervisory Status: No

Who May Apply: Open to US Citizens

Control Number: 453130000

Job Announcement Number: AH-17-KAT-1819762-BU