Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant - EXTERNAL in Boston, Massachusetts

Veterans Affairs, Veterans Health Administration
2 vacancies in the following location:
  • Boston, MA
Work Schedule is Full Time - Permanent

Opened Tuesday 10/4/2016 (20 day(s) ago)

** Closes Wednesday 10/26/2016 (2 day(s) away)

Job Overview

Service: Medical

Vacancy Identification Number (VIN): 1817444



OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

WHO MAY APPLY: All US Citizens

Current permanent employees of VA Nationwide should apply under the Announcement #RS-16-CM-1817445-BU.


The incumbent serves as an Advanced Medical Support Assistant (MSA) in the Medical Service. The positions will be located in the Gastroenterology or the General Internal Medicine Clinic at the Jamaica Plain campus of VA Boston Healthcare System with the potential of some travel between West Roxbury, Brockton, and Jamaica Plain campuses. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage. Provides guidance and technical direction to the GS-4 and GS-5 Medical Service Clerks and collaboratively supports those clerks provided from Nursing and Primary Care Services working within the specialty clinics. Coordinates on-the-job training to all new and established clinic clerks. Works with the supervisor in the assignment of functions to all clerks in order to meet routine and unusual deadlines and priorities. Serves as work leader, assuring the work assignments of employees in the clinics are carried out. WORK SCHEDULE: Full-Time (M-F 8-4:30pm) Functional Statement #: 902680 NOTE: This is an AFGE Bargaining Unit Position NOTE: This position is covered by locality-based comparability pay. NOTE: Travel and relocation expenses are not authorized. NOTE: Selectee may be required to work at any Boston Healthcare System campus, as needed. NOTE: Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered. NOTE: Incomplete applications will not be considered. NOTE: This position is in the Excepted Service. Initial appointment to this position is subject to the recommendation of a professional standards board and approval by the Medical Center Director. Grade and salary will be recommended by the board and is based on the personal qualifications of the candidate (i.e. education, certification, experience, etc.)

Travel Required
  • Occasional Travel
  • Selectee may be required to work at any Boston Healthcare System campus, as needed.
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment physical examination
  • Must be proficient in written and spoken English
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

GRADE DETERMINATIONS: Creditable Experience: (1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA. (2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service. QUALIFICATION REQUIREMENTS: VA Handbook Basic Requirements: U.S. Citizenship: To be eligible for appointment in VHA, an applicant must be a citizen of the United States (U.S English Language Proficiency: Medical Support Assistants in VHA that are appointed under authority of 38 U.S.C., chapter 73 or 74, must be proficient in written and spoken English Physical Examination: Selected candidates for this position must undergo a pre-employment medical examination and be found suitable to perform the essential duties of a Medical Support Assistant. (These medical exams are conducted by the VA at no cost to the candidate). Experience and Education: (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification: None required. GS-6 Qualification Requirements In addition to meeting the basic requirements, applicant must have: One year of experience equivalent to the next lower grade level (GS-5)* working collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.), developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA/medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitating/processing secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Experience in survey and data collection preferred. (*To receive credit for these skills, they must be documented in your application/resume.) KNOWLEDGE, SKILLS AND ABILITIES: In addition to meeting the minimum qualification requirements, selectee must fully demonstrate your Knowledge, Skill and Ability as it relates to the items below. Any information indicated in your narrative response will be verified by your resume/supporting documentation. 1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

  1. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

  2. Advanced knowledge of the technical health care process as it relates to access to care.

  3. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

  4. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

  5. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

PLEASE NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

PLEASE NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

PHYSICAL REQUIREMENTS: 1. Light lifting, under 15lbs 2. Light carrying, under 15lbs 3. Far vision correctable in one eye to 20/20 and 20/40 in the other 4. Mental and emotional stability

Security Clearance


Additional Information
What To Expect Next

After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.


VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:* Annual (Vacation) Leave:* Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $39,440.00 to $51,270.00 / Per Year

Series & Grade: GS-0679-06/06

Supervisory Status: No

Who May Apply: U.S. Citizens and other current permanent Federal employees of other agencies

Control Number: 452412400

Job Announcement Number: RS-17-CM-1817444-BU