Beth Israel Deaconess Medical Center Assistant Clinical Manager in Boston, Massachusetts

Assistant Clinical Manager

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Job LocationBoston, Massachusetts

Req ID 17594BR

Department Description: The Department of Pathology is integrally involved with the diagnosis of cancer and other major medical conditions through the gross and microscopic examination of tissue samples obtained from surgical procedures and endoscopy (Anatomic Pathology). Our department also provides clinical laboratory services to the hospital as well as consult services in the areas of clinical chemistry, hematopathology, microbiology, and transfusion medicine (Clinical Pathology).

This position will support the Hematology Laboratory.

This is a full time 40 hours per week position on Day Shift with on call required.Job Location: Boston, MAReq ID: 17594BRJob Summary: Assistant Clinical Managers are responsible for delivery of effective laboratory service by providing an environment that supports the productivity, competency and morale of technical and support staff. With the Clinical Manager they are responsible for all operations in their laboratory including training, scheduling, mentoring and assessing staff performance. They promote ongoing quality improvement in their section and Pathology. They work as a team with other intra and interdepartmental management staff to provide consistent quality service to our customers.

Essential Responsibilities:

  • Responsible for the day to day clinical operations in their lab; working under the direction of the Clinical Manager and directing the activities of the Pathology Team Leaders and Medical Technologists.

  • Responsible for scheduling, ET management, and inventory control and ordering under the direction of the Clinical Manager.

  • Ensure staff are trained with documented competency in their section, meet clinical demands and provider expectations for workload, including meeting turn around time expectations. They work with Pathology Team Leaders to ensure appropriate scheduling and to manage fluctuating workflow.

  • Provide input into staff performance reviews. They will address employee concerns and suggestions to maintain high morale. They acknowledge good performance and coach staff who are under performing.

  • Oversee instrument validations and act as project managers on the business side for any new equipment, addressing all related issues including information systems. They ensure change is effectively communicated and controlled.

  • Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: None Indirect Reports: None

  • Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

  • Bachelor's degree in Medical Laboratory Science required.

  • Registration ASCP Registered required., or Certificate 1 NCA Certification required., and MT(ASCP), CT(ASCP), HT(ASCP), or equivalent certification

  • 3-5 years related work experience required and 0-1 years supervisory/management experience required

  • Successful completion of one year of clinical internship or Baccalaureate in a Life Science with course work and/or appropriate to the laboratory guidelines of CLIA 88.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

  • Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  • Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus