Beth Israel Deaconess Medical Center Associate Operations Director in Boston, Massachusetts

Associate Operations Director

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Job LocationBoston, Massachusetts

Req ID 17592BR

Department Description: The Department of Pathology is integrally involved with the diagnosis of cancer and other major medical conditions through the gross and microscopic examination of tissue samples obtained from surgical procedures and endoscopy (Anatomic Pathology). Our department also provides clinical laboratory services to the hospital as well as consult services in the areas of clinical chemistry, hematopathology, microbiology, and transfusion medicine (Clinical Pathology).

This position will support the Pathology Laboratory Medicine.

This is a full time 40 hours per week position on Day Shift with on call required.Job Location: Boston, MAReq ID: 17592BRJob Summary: Using broad administrative, managerial, fiscal, IS, and communications skills, the Associate Operations Director performs a wide variety of administrative and project-related functions which support the coordination and management of external activities and strategic planning. Associate Operations Director assumes a key role in the developing of laboratory administration policies and procedures, and demonstrates thorough knowledge of laboratory operations, regulatory policy, financial and IS impacts. This position works collaboratively with laboratory Medical Directors, Operations Director, Chief Administrative Officer, Technical Specialists, and clinical managers from Anatomic and Clinical Pathology.

Essential Responsibilities:

  • Assists in providing direction and support to Laboratory Directors, Operations Director, Technical Specialists, Account Representative(s), and outreach practices to ensure consistency and appropriateness of department and Medical Center policies.

  • Works with the Operations Director to implement, and monitor policies and procedures required to maintain compliance with all accrediting agencies (Joint Commission, CAP). Works in collaboration with Medical Directors, Operations Director, and administration. Will standardize all SOPs to the PPGD for all departments and monitor compliance with annual reviews.

  • Assists in developing, implementing, and monitoring policies and procedures.

  • Will coordinate and standardize all Training and Competency programs.

  • Will coordinate and standardize all technical validations to comply with regulatory agencies.

  • Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels. Direct Reports: None Indirect Reports: None

Required Qualifications:

  • Bachelor's degree in Medical Laboratory Science required.

  • Registration ASCP Registered required., or Certificate 1 NCA Certification required.

  • 3-5 years related work experience required in laboratory experience with progressive responsibilities. and 0-1 years supervisory/management experience required

  • Successful completion of one year of supervised clinical internship in an approved laboratory, or Baccalaureate in Biology or Chemistry with course work and/or experience appropriate to the clinical laboratory within the guidelines of CLIA ¿88.

  • Understanding of Anatomic and Clinical Pathology operations and technologies generally acquired through progressive experience (3-5 years) in a medical laboratory.

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.


  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

  • Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

  • Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

  • Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally