Beth Israel Deaconess Medical Center Healthcare Associates (Ambulatory/Primary Care) Pharmacy Technician in Boston, Massachusetts

Healthcare Associates (Ambulatory/Primary Care) Pharmacy Technician

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Job LocationBoston, Massachusetts

Req ID 17259BR

Department Description: Healthcare Associates (HCA) is a robust adult primary care practice.Job Location: Boston, MAReq ID: 17259BRJob Summary: This position is responsible for processing medication renewals according to HCA guidelines. Obtains required clinical information to process and submit prior authorization requests in timely manner. Collaborates with Clinical Pharmacist, providers(MD and NP) and other members of the healthcare team to ensure efficient processing of requests or insurance coverage inquiries.

Essential Responsibilities:

  • Renews routine/maintenance medication request (phone, fax, Patientsite) for patients. Faxing of non-electronically routable prescriptions.

  • Assists Clinical Pharmacist, providers and staff with prescription formulary inquiries.

  • Assists Clinical Pharmacist and providers (MD and/or NP) with prior authorization forms and communicates status updates as appropriate including pertinent information.

  • Communicates with the provider, patient, or insurance company if there are insurance coverage issues in order to obtain financial resolution.

  • Performs monthly medication expiration date checks in medication rooms.

Required Qualifications:

  • High School diploma or GED required.

  • Registration Registered Pharmacy Tech required., and Certificate 1 Pharm Tech Cert Board required.

  • 1-3 years related work experience required in pharmacy as a pharmacy technician.

  • Knowledge of Prior-authorization workflows, payer relations, prescription claims adjudication, and general reimbursement procedures

  • Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc.)

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

  • Experience with Prior Authorizations preferred


  • Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

  • Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  • Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus