Beth Israel Deaconess Medical Center Mgr-Revenue Cycle,Orthopaedics in Boston, Massachusetts

Mgr-Revenue Cycle,Orthopaedics

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Job LocationBoston, Massachusetts

Req ID 18307BR

Department Description: The Department of Orthopaedics employs via Harvard Medical Faculty Physicians 27 surgeons and musculoskeletal medicine physicians caring for patients in multiple sites in the greater Boston area. The department contracts with the Physician Professional Services (PPS) for professional fee billing and collection functions.Job Location: Boston, MAReq ID: 18307BRJob Summary: This position is responsible for managing the orthopedic billing and revenue cycle processes within both BIDMC/HMFP Department of Orthopaedics and PPS with special attention to billing outcomes and coding performance. This includes working with the Orthopaedic Department's administrative and operational team and physicians to assure optimum revenue cycle performance.

Essential Responsibilities:

  • Manages the day to day billing operations within the PPS Orthopaedic Department.

  • Manages the Orthopaedic revenue cycle pre-billing staff and systems to assure that all pre-billing systems at BIDMC and collection systems at PPS work together seamlessly. Works closely with Department Administrative management team, both Department and Hospital-based referral management, and self-pay collection systems to foster continuous improvement.

  • Supervises coders to ensure timely and accurate E-ticket entry for all surgical services provided. Responsible for denial work file management and creates an environment where staff are motivated to ensure claims processing occurs in a timely and accurate manner. Responsible for claim edit work file management by revenue cycle staff (both PPS and BIDMC) to ensure timely submission of charges.

  • Ensures that all necessary training for Orthopaedic revenue cycle staff (PPS and BIDMC) occurs effectively on a timely basis.

  • Responsible for driving process improvement initiatives related to revenue cycle functions, in collaboration with Department administrative management. Analyzes month end reports to identify opportunities for work process improvements with respect to claims denials. Works with Revenue Cycle Management Director at PPS on strategies to mitigate any revenue cycle issues.

  • Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: 6-10

  • Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

  • Bachelor's degree required.

  • 3-5 years related work experience required in physician practice revenue cycle management and 3-5 years supervisory/management experience required

  • Knowledge of ICD-10 and CPT coding

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

  • Orthopaedic practice experience preferred.

  • GE Centricity knowledge


  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

  • Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

  • Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

  • Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally