Beth Israel Deaconess Medical Center Senior Director of Food and Environmental Services in Boston, Massachusetts

Senior Director of Food and Environmental Services

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Job LocationBoston, Massachusetts

Req ID 18459BR

Department Description: nullJob Location: Boston, MAReq ID: 18459BRJob Summary: Reporting to the Senior Vice President for Patient Care Services, the Senior Director for Food and Environmental services is responsible for the overall operations of Food and Environmental Services. Responsibilities include developing and executing operating and capital budgets, developing and maintaining a talented workforce, ensuring compliance with all regulatory standards, and ensuring the highest possible customer satisfaction for patients, family, visitors, and staff.

Essential Responsibilities:

  • As the primary representative for Food Svcs & EVS, collaborate with Medical Center leadership and peers in all matters related to EVS and Food Service operations and in order to establish and maintain collaborative and mutually beneficial relationships. Sets and enforces department policies and procedures. Implements LEAN principles as directed by BIDMC management.

  • Oversees a staff of approximately 550 FTE employees. Directs and supports managers with functional area responsibilities

  • Acts as a mentor to supervisory staff. Ensures that managers and supervisors are managing employees to bring out their best work, encouraging participation in decision making and identifying areas that need improvement.

  • Reviews and evaluates existing programs, services, policies and procedures. Recommends and implements new and/or modified programs, services, policies and procedures.

  • Has full responsibility for planning, monitoring and managing department budgets for multiple departments totaling approximately +$34M.

  • Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: More than 100

  • Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications:

  • Bachelor's degree required. Master's degree preferred.

  • 8-10 years related work experience required and 5-8 years supervisory/management experience required

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  • Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

  • Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

  • Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

  • Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.

  • Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus