HCA, Hospital Corporation of America Account Director, Healthcare Supply Chain in Brentwood, Tennessee
Position will support client in the New England area, 75% travel
Job Summary –Responsible for driving growth in our business partnerships. Establishes and maintains professional business relationships, expedites HealthTrust contract participation, and aligns HealthTrust and Parallon service-line solutions for the benefit of assigned members. Serves as a trusted advisor; engaging member executives on a regular basis for the purpose of reducing costs, improving quality, promoting standardization and eliminating waste. Assures all business partners (members and suppliers) have an outstanding experience with HealthTrust/Parallon such that they would recommend and promote our services to others. This high profile and professional position may be home-based or office-based, depending on location of account assignments.
Portfolio of assigned strategic accounts includes Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities with $100M contract spend.
Assures excellent business partner engagement and satisfaction. Achieves annual sales, retention, and financial goals.
Travel up to 75%.
Duties (included but not limited to):
* Onboarding and Implementation:
o Helps orient new members to HealthTrust systems (Electronic contract catalog, InSight, member website, etc.)
o Works with new members and vendor partners to facilitate contract access and conversions.
o Assists with membership rostering
* Planning: o Develops member-specific strategic business plans- including SWOT analysis, leadership engagement, contract penetration/compliance, sales, new business development, etc. o Completes territory planning with sales teams to build service-line and new business pipelines. o Prepares agendas and related data analytics for regular meetings and quarterly business reviews. * Analytics: o Utilizes vendor reported data and member spend data (via InSight or distributors) to identify compliance, conversion and tier max opportunities. o Requests custom reports from Data Analytics team for market share analysis, tier maximization, and contract compliance. o Reviews price discrepancy reports for opportunity to obtain credits. o Reformats data for member-facing presentation. * Account Management and Sales: o Implements member-specific strategic business plans, driving successful results to goals. Completes regular updates of related activities in PULSE customer relationship management (CRM) tool. o Builds and strengthens customer relationships with proactive communications and timely follow up. o Identifies and shares contract opportunities, and facilitates timely contract activation. o Serves as the Member Services liaison to resolve issues with suppliers, distributors, service-line partners, and other as needed. o Updates members on key program initiatives and strategic opportunities. o Schedules and completes quarterly business reviews to include realized value, rebates and admin fees; plus a collaborative forward-focused discussion of next opportunities. o Participates in member meetings and committees as requested. o Operates within established budgets, acting as a good steward of company resources.
*EDUCATION - *Bachelor’s degree required. Advanced degree preferred.
EXPERIENCE: * Minimum 3- 7 years of account management experience (supply chain and healthcare industry preferred) * Sales experience- prospecting, pipeline development, conversion * Salesforce CRM experience preferred * Consulting experience a plus * Clinical knowledge experience preferred CERTIFICATE/LICENSE -CMRP Preferred, FACHE Preferred
Title: Account Director, Healthcare Supply Chain
Requisition ID: 10250-1284