BNY Mellon Assistant Manager, ETF in Brooklyn, New York

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.


Manage a group of 6-8 accountants, servicing 2-6 clients. Ensure all daily functions are complete. Ensure all custodial, DWAC functions are performed timely and accurately; ETF Shares. Develop goals and objectives for the department, and implement systems, procedures and training programs to meet these goals and objectives. Conduct routine service calls with clients on a scheduled basis, publish and circulate issues and formulate action plans around issues. Participate in technology projects. Develop initiatives, participate in prioritization, act as lead SME and participate in testing. Ensure staff and supervisor are properly trained and staff is allocated in response to current and anticipated workloads. Monitor and analyze daily, weekly and monthly MIS and provide reports to senior management. Develop a close working relationship with Fund Sponsors, and ensure that the department services all requests in a timely, complete and professional manner. Communicate and enforce Bank policies and procedures. Recommend and/or schedule all personnel matters, (i.e., hiring, terminations, employee evaluations, salary adjustments, coaching, counseling, and disciplinary actions).Build manual processes and controls when necessary to meet client needs. Strong verbal and written communication skills are essential. Ability to develop and implement plans. Detail oriented with excellent organizational and follow-up skills. Excellent math and analytical skills. Good Interpersonal skills. Ability to operate under strict deadlines and in a fast paced environment is essential. Must identify service trends and react with service improvement plans. Identify process improvement opportunities, develop plans and implement. enhancements. Proactively develop services that meet client needs and develop plans to implement services. Ultimately responsible for client satisfaction. Daily contact with the sponsor and investment manager at senior levels. Contact with trust auditors concerning routine questions arising from audit. Daily contact with management from ETF support groups; transfer agent, securities operations, global trade settlement, and fund accounting. Routine contact with external audit personnel Interact with the RM concerning client concerns and servicing needs. Interface with management APs concerning service.


College Degree in Accounting, Finance, or Economics. 5+ years Securities Industry experience 3+ years supervisory experience 1+ years management experience.

  • BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.

Minorities/Females/Individuals With Disabilities/Protected Veterans.*

  • Primary Location:* United States-New York-Brooklyn

  • Internal Jobcode:* 17020

  • Job:* Asset Servicing

  • Organization:* Global Structured Products-HR12804

  • Requisition Number:* 1613088

Category: Asset Servicing