IBM Systems Support Specialist in BUCHAREST, Romania

We are looking for a Support Center Representative that will have the following responsibilities:

  • Provide advanced level 2 technical support on different applications and operating systems

  • Works effectively and efficiently under time constraints and high pressure environments, ensuring customer satisfaction

  • Ensure troubleshooting, problem replication, duplication and diagnostic support

  • Solve customer issues by phone, email and ticket, ensuring agreed KPIs and SLAs are met

  • Extend the area of support from the application to the environment, operating system, database and network

  • Act as a gateway between the customer and the escalation team when issues meet the requirements for the next level of support

  • Providing regular status reports and updates

  • At least 4 years experience in IT support

  • Very good verbal and written communication skills in English

  • Troubleshooting skills and logical thinking

  • Ability to work effectively in a dynamic environment

  • Very good customer service skills

  • Very good problem-solving skills

  • Works effectively and efficiently under time constraints and in a high pressure environment

  • Ability to work with routine/repetitive task

  • Bachelors’ Degree required. Majors preferred are Information Systems, Computer Science or equivalent


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.