demandware Senior Jira Administrator in Burlington, Massachusetts

Salesforce Commerce Cloud (formerly Demandware) is the global leader of Cloud based (SaaS) E-Commerce solutions that enable the world’s premier retailers to maintain a robust online shopping presence. We empower our clients to improve their ROI by giving them the tools to effortlessly design and deploy seamless E-Commerce sites across traditional web, mobile, tablet and in-store applications. Demandware provides a highly scalable, integrated cloud platform that allows our clients to rapidly launch and manage multiple e-commerce stores, initiate unique marketing campaigns, and drive customer traffic across a global footprint. Our model serves for an environment of constant innovation which extends to our technology and internal company culture. Come join our 1000 employees and over 350 retailers across more than 1500 sites around the world in seeing why we say at Demandware, “Move faster, Grow faster.”

Salesforce Commerce Cloud is seeking a seasoned JIRA administrator / developer to implement customized JIRA workflows and add-ons to improve communications and task management.

  • Set up, administer and support Atlassian Tools such as: JIRA, Confluence and Service Desk.

  • Install, upgrade, integrate and administer Atlassian Tools: JIRA , Confluence.

  • Be the expert go-to person for Atlassian Tools.

  • Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.

  • Use built-in customization as well as third party add-ons for extending the functionality of Atlassian Tools.

  • Manage permissions for the Atlassian Tools, including project wide and issue/space/repository access.

  • Architect creative solutions to complex problems, validate the business requirements with stakeholders and provide the optimal IT solution using JIRA.

  • Determine ways to optimize/improve JIRA and JIRA Agile setup and process workflows, as well as identify where functionality can/cannot meet user requests.

  • Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.

  • Provide User Management and support of JIRA.

  • Collaborate on problem resolution, team decisions, and project planning.

  • Setup reports, dashboards and filters as well as utilize third party add-ons in JIRA and Confluence.

  • Create development / testing version of JIRA to test new workflows and modifications to existing workflows.

  • Schedule and coordinate maintenance for critical systems.

  • Prepare and present projects to supervisor and possible other leadership.

  • Provide JIRA training as needed.

  • Create and maintain detailed technical and user facing documentation.

  • Performs other duties as assigned.

  • Expert level Atlassian tool administration knowledge on JIRA and Confluence.

  • Minimum of 3-5 years of hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator.

  • Energetic and ability to work in a fast changing dynamic agile environment; strong work ethic with good time management.

  • Ability to analyze, review, and document current functionality to determine potential areas of improvement.

  • Ability to manage multiple responsibilities with tight deadlines.

  • Ability to work and thrive in a fast-paced environment.

  • Solutions oriented.

  • Ability to effectively communicate and share knowledge with internal and external contacts at all levels.

  • Excellent verbal and written communication skills.

  • Experience with data and workflow migrations to JIRA from other tools.

  • Can work well with people.

  • A positive work attitude including a willingness to work longer hours during peak periods.

  • Bachelor’s Degree.

Demandware is committed to providing Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, Vietnam-era, special veteran, or any other legally protected status. This policy is established and administered in accordance with all applicable federal and state laws.


Req Number: 2016-2760