Iowa Department of Administrative Services CHILD SUPPORT RECOVERY OFFICER in Cedar Rapids, Iowa



Auto req ID18065BR

LocationLinn County

Location Zip Code52401

Location CityCedar Rapids

Full/Part TimeFull-Time

Department402-Human Services - Child Support Recovery Unit (CSRU)

Salary Minimum$40,809

Salary Maximum$59,758

Job DescriptionThis position is located at the Cedar Rapids CSRU office and performs complex casework management to secure, modify or enforce child support and medical orders. Communicates with a variety of in and out of state agencies including: human services, attorneys, clerks of court, county sheriffs and other related entities to achieve the goals of the Child Support Recovery Unit. Looking for a strong personality that can be tactful and compassionate at the same time.

Requires a person that can independently analyze a variety of complex case situations and legal scenarios to determine appropriate establishment, enforcement and interstate actions. Will work with customers who may be reluctant to establish, modify or pay child support orders. A large part of enforcing child support requires phone calling and working with uncooperative customers who are delinquent in child support payments. Requires a personality that can collect child support payments under stressful or difficult situations.

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

  • Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.

  • Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.

  • Produce work that requires extreme accuracy.

  • Prioritize complex tasks and time to meet established performance goals and critical deadlines.

  • Perform mathematical calculations needed to accurately reflect support obligations.

  • Interact with employees and customers in a manner that is consistent with quality customer service delivery.

  • Resolve problems/issues by using good listening and positive conflict resolution skills.

  • Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.

  • Work productively in a team environment.

  • Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.

  • Accurately retrieve, upload and index mail from Electronic Mail System.

  • Navigate efficiently in a Windows environment.

  • Proficient in Microsoft Office: Word, Excel and Outlook and the ability to learn and use other personal computer programs as necessary.

  • Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.

  • Maintain high attendance as excessive absenteeism negatively impacts the child support program.

  • Write clear, concise and accurate letters that are grammatically correct.

  • Travel occasionally when work is required outside of the office.

Minimum Qualification RequirementsGraduation from an accredited college or university with a Bachelor’s Degree and one year of full-time professional level experience such as program development, management or operations.

For additional ways to qualify, please click on thislink to view the job descriptionand minimum qualifications.

Post Close Date30-Oct-2016

To Apply:Submit a completed Iowa Department of Administrative Services - Human Resources Enterprise (DAS-HRE) application form by the closing date. To complete an electronic application form, click on “Apply for Job Vacancy(s)” button. You may also mail an application form to: Iowa Department of Administrative Services - Human Resources Enterprise, Hoover State Office Building, 1305 East Walnut, Des Moines, IA 50319-0150 or fax your application to (515) 281-7970.

Point of contact for Applicant questions:Cherie Morrow,