Medtronic District Service Manager, Cardiac Rhythm Heart Failure - Charlotte in Charlotte, North Carolina

District Service Manager, Cardiac Rhythm Heart Failure - Charlotte


Charlotte, North Carolina, United States

Requisition #:


Post Date:

Jul 16, 2017


Leads CVG service related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.


  • Service Leadership

  • Collaborate with keystakeholders to coordinate, develop and execute strategies to achieve short andlong term business objectives especially related to service activities andprograms.

  • Works withdistrict(s)/territories/Regional Sales Coordinators to ensure efficient andeffective scheduling of CRDM implant and follow-up coverage for assignedgeography.

  • Partners with sales team todrive key service initiatives and provide service assessments via periodicbusiness reviews, RFPs, etc. that highlight the value of Medtronic service toour customers.

  • Lead and drive changes focusedon service burden reduction and new service models.

  • Work with regional anddistrict leadership to align resources based on business priorities andappropriate service demands.

  • CVG

  • Partner with districtmanagement teams to achieve business objectives, execute on CVG strategies,implant, revenue and expense goals.

  • Drive cross BU support for keyCVG programs/needs.

  • Manage the CVG ChampionsProgram to ensure proper execution of BU expectations. Drive accountability through adherence todeadlines and timely documentation of Champion related activities and completion of other stated deliverables.

  • People Management

  • Manages Service Team todeliver unsurpassed service, technical expertise and support the achievement ofimplant and revenue goals.

  • Provide ongoing feedback andcoaching to direct reports; provides regular performance reviews and implementscorrective actions where necessary.

  • Assist employees withindividual development planning.

  • Responsible ClinicalSpecialist recruiting and hiring.Continually work to maintain a strong, diverse bench of ClinicalSpecialist talent for future hiring opportunities.

  • Business Operations

  • Business Discipline: Sales support, inventory/OPC, credentialing,expense management, data privacy, PO pendings, warranty credits and requiredtraining

  • Ensure efficient, effectiveuse of inventory, expenses and assets

  • Apply Customer Focused QualityConcepts



  • Bachelor's Degree in business,management, engineering, nursing or live sciences

  • 4 years of successfulprofessional experience OR

  • 2 years of experience directlymanaging employees in a healthcare organization


  • Medtronic experience in rolethat interacts with CVG field organization

  • Knowledge of local cardiaccustomer base

  • Knowledge of Cardiac RhythmManagement service coverage requirements for implants and follow-ups

  • Experience in sales,marketing, training, healthcare, technical services or related areas in themedical device industry

  • Training and experience withLean Sigma principles

  • Demonstrated business acumen

  • Experience in a healthcarerelated discipline

  • Ability to learn andunderstand technical aspects of business

  • Ability to manage, coach anddevelop managers and employees

  • Capable of critical/strategicthinking; ability to execute strategy


  • The physical demands describedwithin the Responsibilities section of this job description are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Frequent required travel tocustomer clinics, hospitals and offsite meetings. While performing the duties of this job, theemployee is regularly required to be independently mobile. The employee is alsorequired to interact with a computer and communicate with peers and co-workers.

  • While performing the duties ofthis job, the employee is regularly required to sit and talk or hear.

  • The employee frequently isrequired to stand, walk, and use hands to finger, handle, or feel objects,tools or controls.

  • The employee is occasionallyrequired to reach with hands and arms.

  • The employee must occasionallylift and/or move up to 15 pounds.

  • Specific vision abilitiesrequired by this job include close vision and distance vision.

  • The employee must be able to travelby air or car or other mode of transportation.


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.