Microsoft Corporation Premier Field Engineer - Forefront Identity Manager (FIM) / Microsoft Identity Manager (MIM) in Charlotte, North Carolina
PREMIER FIELD ENGINEER - Forefront Identity Manager (FIM) / Microsoft Identity Manager (MIM)
Location: US Central or West
The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.
Primary responsibilities include providing high quality technical support both on-site and remote for Microsoft’s developer and enterprise customers using Forefront Identity Manager (FIM), Identity Lifecycle Manager (ILM), Microsoft Identity Integration Server (MIIS) and the Identity Integration Feature Pack (IIFP), while ensuring satisfaction with Microsoft software on the client and server. This PFE will provide field technical and remote support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers (CPR). Issues may involve directory integration with non-Microsoft products. Customer support issues will need to be worked in a timely manner and be resolved to customer’s satisfaction. You will provide technical support including product technical training onsite, as well as via telephone, and electronic media.
Candidates will be expected to take on short term reactive support and proactive engagements where overnight travel is required. Travel requirements vary regionally and could be as much as 70%. The candidate should live in or near a major city in the eastern US.
Superior problem solving and troubleshooting skills at the System Engineer level.
Exceptional customer service, overall communication and technical writing skills.
Technical depth to communicate with development and other internal organizations at a peer level.
Ability to work independently with minimal management supervision and as part of nationwide team of engineers.
Demonstrated aptitude for providing exceptional customer service in politically charged environments Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
Ability to apply technology to improve existing products and systems at customers and for internal use Ability to actively participate in team support by proposing and implementing solutions.
Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Practical experience troubleshooting operating system performance problems;
Experience delivering and/or authoring technical training;
College degree, preferably in Computer Science. We will consider related equivalent experience;
Ability to work independently with minimal management supervision;
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans;
Candidate must possess the ability to effectively communicate with customer managers and executives on technical and business issues. Strong organization, time management, project management and negotiation skills.
5+ year's experience and a solid understanding of client/server, networking, and Internet technologies fundamentals as well as superior knowledge and demonstrated technical proficiency in Windows NT and Windows 2000 Active Directory design and deployment, Windows Load Balancing, DNS, DHCP and other related areas Troubleshooting at the expert level within large network environments.
Excellent knowledge of TCP/IP and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools and packet sniffers and\or Netmon.
Secondary expertise in more than one of the following products: Windows desktop Operating Systems, Windows server Operating Systems, Exchange, SQL, IIS, ISA. Other technical depth should include experience with advanced debugging tools in Windows 95/98/NT/2000/XP, Exchange, Office, and SQL, and/or development skills in one or more of the following: Transact-SQL, VB, VBA, VBScript, C++, VJ++, Jscript, HTML/DHTML, and XML.
Preferred Technical Skills
Experience using MIM, FIM and MIIS 2003 or IIFP
Experience using the Password Change Notification Service (PCNS), Knowledge of Lotus Notes, eDirectory, SunOne, Oracle, or IBM Directory Services and Understanding of Host Integration Server and related technologies is preferred.
Additional requirements include, but are not limited to the following specialized security screenings:
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. Consulting services