United Airlines Intern – Airport Operations, Planning & Analysis (summer 2017) in Chicago, Illinois

Intern – Airport Operations, Planning & Analysis (summer 2017)


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Intern - Airport Operations, Planning & Analysis (summer 2017)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.


Airport Operations overview

Airport Operations is the heart of United Airlines, and includes responsibility for the management of all ground handling functions associated with ramp operations, customer service, baggage services, ground support equipment, facilities, and station operations control.

Job description

This internship combines a student's academic and career interest with valuable work experience in the commercial air carrier environment. Our internship assignments provide hands-on, real-world experience. As an intern with United, you are more than a student – you are a member of our team.

Throughout the course of the program, interns will be responsible to their respective work location, but there may also be opportunities or projects that have heavy emphasis or travel to hub or line station cities within our network. Additionally, valuable training, facility tours, airport experiences and other benefits are what make United Airlines the premier company to intern for.

Responsibilities include the following (but are not limited to):

  • Serveas an internal consultant, providing business analyses to management of variousoperating divisions on challenges and opportunities facing the airline.This may include one or more of the following: strategy, innovation andprocess improvement initiatives, performance analysis and datavisualization, baggage performance, change management, safety andregulatory compliance, and station operations planning.

  • Potentialassignments include analyzing operational performance, developingstrategic plans, establishing performance metrics, and working withcompany organizations to analyze growth opportunities.

  • Internsare also responsible for studying organizational changes, communications,information flow, integrated production methods, and gathering andorganizing information regarding problems and procedures. Theyanalyze information gathered, interpret data from various sources, andconsider available solutions or alternative methods of proceeding, as maybe required.



  • Must be a current undergraduate student pursuing a degree in BusinessManagement, Industrial Engineering, Economics, Finance or other business-based/ quantitative field

Skills and experience

  • Excellent written and verbal communication skills

  • Proven proficiency in Microsoft Office (Excel, Word, PowerPoint)

  • Strong quantitative and problem solving skills

  • Solid interpersonal skills and ability to adapt to a fast-paced, changing environment


  • Intern positions are based in Chicago, IL

  • Travel up to 60% may be required

  • Intern duration is summer 2017

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Job Intern - MBA & Undergrad

Primary Location United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Organization 62 Airport Operations

Schedule Full-time

Req ID: WHQ00009506-JC