United Airlines Principal Engineer - Information Technology Systems in Chicago, Illinois

Principal Engineer - Information Technology Systems


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Principal Engineer - Information Technology Systems

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



Responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software, and systems tools). Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning. Duties may include capacity planning, workload modeling, system maintenance/administration, and diagnostics.


  • Manage and set priorities to deliver work on-time and with accurate results.

  • Ability to lead or be subject matter expert with varying number of projects and prioritize projects to completion.

  • Ability to oversee or review team member scripts and suggest enhancements when necessary.

  • Self-learner/starter and ability to adapt with automated cloud solutions and products.

  • Plan, design, and build solutions and maintain automation tools with longevity in mind.

  • Provide level 3 technical support in problem management, maintenance, integration, and systems programming for automated solutions.

  • Implement automated processes using orchestrator, configuration manager, monitoring, VMware, and multiple scripting tools.

  • Interface with application, infrastructure, and operations groups to develop strategies to automate manual processes.

  • Ability to maintain relationships across team and communicate effectively.

  • Develop automated solutions and participate in various phases of a project including creating design specifications, development, and testing, as well as support automated processes.

  • Troubleshoot Vmware Virtual Machines technology and use of Vmware VCenter, or Hyper-V. SQL Cluster builds, account access control via automation.

  • Read, parse, produce and maintain XML and power shell scripts.

  • Interact with a variety of APIs exposed by different products from different vendors using available tools or coding languages.

  • Make adjustments as needed to current processes to improve reliability and stability with automated solutions

  • Maintain a strong focus on testing, coding standards, and code quality.

  • Adhere to service, problem, and change management processes.

  • Assist in implementing releases, upgrades, and/or changes to the environment.

  • Research and evaluate new technologies or APIs required for automated solutions.

  • Keep abreast of industry and technology trends.

  • Plan and implement life cycle management of software and hardware

  • Understand technical/business requirements gathered from the business units



  • BS/BA, preferably in Information Technology or Business or equivalent experience, education, or training required



  • Strong proficiency in shell scripting languages for Windows and Unix/Linux Operating Systems.

  • Demonstrated excellence with scripting infrastructure engineering automation in a high level language other than shell scripting, perl, PHP, Java

  • Proficiency interacting with web services and web APIs.

  • Strong knowledge of database manipulation (e.g. SQL) to validate a process

  • Familiarity with XML, HP Sitescope, and Microsoft Systems Center Orchestrator.

  • Ability to abstract concepts in order to create reusable solutions.

  • Understand network as a service and ability to develop new ways to automate old processes.

  • Develops and maintains automation that is stable and extendable.

  • Understanding of network infrastructure protocols and connectivity. FTP, DHCP, DNS, HTTP, Syslog, TFTP.

  • Familiar with datacenter environment with enterprise level software and use of change management procedures.


  • Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done

  • Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately

  • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer

  • Self-Development - Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive

  • Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise



  • 5+ year professional experience in network engineering or software engineering

  • 4+ years experience in software development, including architecture role in distributed systems environment.

  • 4+ years of experience in an object-oriented language, (PowerShell, XML,.net; Python a plus).

  • 4+ years experience with SQL,WCF,C#, JavaSript

  • 3+ years experience with web services and web APIs.

  • 2+ years experience with one of: Microsoft System Center 2012, HP Operations Orchestration or other orchestration application/technology.

  • 2+ years experience with git, team foundation server (TFS), or other collaboration tool.


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position



Job Information Technology

Primary Location United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Organization 47 Technology/IT

Schedule Full-time

Req ID: WHQ00008919-JM