Veterans Affairs, Veterans Health Administration Medical Support Assistant - 5 North in Cincinnati, Ohio
Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
- Cincinnati, OH
Work Schedule is Full Time - Permanent
Opened Monday 10/17/2016 (7 day(s) ago)
** Closes Tuesday 10/25/2016 (1 day(s) away)
Vacancy Identification Number (VIN): 1817435
Per the Master Agreement between the Department of Veterans Affairs and the American Federation of Government Employees (AFGE), the department agrees to first consider internal VA Medical Center candidates for selection.
This vacancy announcement is open to applicants that are external to the VA which includes permanent employees of other Federal agencies.
There is a separate vacancy announcement that is open to current permanent employees of the Cincinnati VA Medical Center. The internal vacancy (Vacancy# NV-17-LAD-1817431-BU) opened: 10/04/16 and closes 10/25/16.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans.
At the Cincinnati VA Medical Center, our duty is to make sure Veterans receive the finest health care available within our resources. We are devoted to providing primary health care, specialized care, and mental health service to Veterans whom reside within a 50 mile radius of the Medical Center serving veterans in the states of Ohio, Kentucky, and Indiana. For more information, please visit our web site. Cincinnati is ranked 73rd out of the 100 Best Cities in the nation, according to Livability.com. The ranking was created based on economic, healthcare, housing, civic capital, education, amenities, demographic and infrastructure scores. In the health care category alone, Cincinnati ranked #2 in the nation! For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/
POSITION DETAILS: The Cincinnati, OH VA Medical Center is seeking a highly motivated person to fill a Medical Support Assistant (MSA) position located in Nursing Service, 5 North. This MSA is responsible for providing administrative assistance to a group of clinical staff ensuring that all administrative functions are completed in a timely manner to allow the supervisors and other clinical staff to provide quality patient care and that all objectives of the team are met. This position will report directly to the Nurse Manager of 5 North.
Once you apply, you may check the status of your application anytime by simply logging in to Application Manager at: http://applicationmanager.gov/
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation expenses ARE NOT authorized for this position.
This announcement is not intended to cover all aspects of the duties, responsibilities or qualifications of this position.
At this level, the Medical Support Assistant (MSA) is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage.
This Medical Support Assistant (MSA) will monitor pre-appointment requirements to assure readiness for patient visit; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team meetings by sharing information and collaborating with the team to assure continuity of care; evaluating patient information to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
Responsibilities Include but are not limited to:
- Serves as a central point of contact for information, receives and processes all first time applicants for admission or outpatient services.
- Completes pre-registration on each patient seen.
- Performs scheduling duties as it relates to patient's appointment(s).
- Guiding each patient in completing means tests, co-pay tests and ensures completion and accuracy upon entering information into the system.
- Verifies and updates Veteran demographics and insurance information as required.
- Entering registration and insurance card information into the computer.
- Maintain patient confidentiality with written and verbal information, per HIPAA requirements/guidelines.
- Utilize/operate computerized programs and databases in order to enter, modify, and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and/or reports
- Identify customer's concerns or complaints, performing the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
- Identifies and recommends ways of eliminating, combining, simplifying, or improving procedures and processes.
- Receives and handles telephone calls from internal and external customers.
Tour of Duty:Evening tour 3:30pm to 12:00am rotating days, weekends, and Holidays.
Functional Statement Title/#:Medical Support Assistant, GS-679-5
Location: Duty station #539, 3200 Vine Street Cincinnati, OH.
- Not Required
- Must pass pre-employment examination
- Must be proficient in written and spoken English
- Designated and-or Random Drug Testing required
- Background and-or Security Investigation required
- Selective Service Registration is required for males born after 12/31/1959.
Per the VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standards the incumbent who fills this position must meet the following:
BASIC REQUIREMENTS. Citizenship. Citizen of the United States. Experience and Education. (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Physical Requirements. Per VA Directive and Handbook 5019 - a physical examination will be conducted based on the physical requirements of the position. A physical examination prior to placement is required. This is at no cost to the employee, it will be performed and paid for by the VA. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
In addition to meeting the basic requirements of the position you must also meet the grade requirements below:
GS-5 MSA (Full Performance Level)
Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Demonstrated Knowledge, Skills, and Abilities.Candidates must demonstrate the KSAs below: 1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
Knowledge of basic medical terminology.
Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
Ability to communicate effectively and professionally with employees at varying grade levels.
Grade Determinations will be made by a Professional Standards Board that will review the KSA's above for the grade identified. Even though the written narrative isn't required at this stage it is highly recommended that they be submitted with your application in detailed format.
Preferred Experience: Is experience in a health care sitting working directly with patients at the front desk with a proven record of stellar customer service and keen understanding of the importance of the registration of patients and front line clinic management.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Physical Requirements: The position requires a great deal of mobility within the Community Outreach Department. Must be able to operate computer terminal and be able to manage multiple activities at one time. Incumbent may be required to sit for various lengths of time, as well as some bending and lifting. May work at top speed for several hours at a time during peak clinic hours or days that have a large volume of clinic activity. Visual eye strain from computer use may occur due to the nature of work. The incumbent must possess a current, valid driver's license.
Designated Drug-Testing Position: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.
Public Trust - Background Investigation
What To Expect Next
You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center. Once the Human Resources department knows any details of this announcement, you will receive a notice via the e-mail address that you provided. After you Submit Your Application... After the vacancy announcements has closed, your complete application packages will be evaluated by the servicing Human Resources (HR) office for the basic requirements. You will be notified by e-mail when this decision is made. What happens when your application is referred? The application packages of all eligible and qualified applicants will be referred to the selecting official/hiring manager located in the Mental Health Care Line (MHCL). Once the Selecting Official in Mental Health looks over the applications, he/she will then decide if they would like to contact you for an interview. The interview will be arranged and coordinated by the Selecting Official in Mental Health. You will be notified by e-mail if your name is referred to the selecting official. After interviewing is Complete...Once the Selecting Official in Mental Health decides on a candidate for the position, they will send the certificate back to Human Resources (HR). The candidate selected for the position will receive a phone call from the HR office and all other candidates that are not selected will once again be notified of the outcome via the e-mail address provided. Questions regarding not being interviewed or selected should be routed to the selecting official in Mental Health. What does the pre-appointment process entail? At this point a tentative offer will be made to the applicant that the Mental Health Selecting Official chooses. If you are selected for this position a number of pre-employment requirements must be met before a final commitment of employment can be made. There are a number of steps in the pre-employment process. Failure to complete the pre-employment process within three (3) calendar days will result in withdrawal of the tentative employment offer. Once the selected applicant completes all requirements & all requirements have been verified, you will be contacted by a Human Resources Specialist to discuss an official start date and commitment package.
VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
- It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
- This job opportunity announcement may be used to fill additional vacancies. More than 1 vacancy may be filled through this announcement should the need arise.
- This position is in the Excepted Service and does not confer competitive status.
Salary Range: $33,564.00 to $43,632.00 / Per Year
Series & Grade: GS-0679-05/05
Promotion Potential: 5
Supervisory Status: No
Who May Apply: All groups of qualified individuals
Control Number: 452407000
Job Announcement Number: NV-17-LAD-1817435BU