John Glenn Research Center at Lewis Field Student Trainee (Information Technology) - NASA Pathways Intern Employment Program in Cleveland, Ohio

John Glenn Research Center at Lewis Field
2 vacancies in the following location:
  • Cleveland, OH
Work Schedule is Part Time - Internships

Opened Monday 10/17/2016 (10 day(s) ago)

** Closes Friday 11/11/2016 (15 day(s) away)

Job Overview

About the Agency

To receive consideration, you must submit a resume and answer NASA-specific questions. The NASA questions appear after you submit your resume and are transferred to the NASA web site. If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Application Status Not Available', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.

* This is an appointment expected to start no earlier than December 2016, and last at least 1 year. Applicants must have at least 1 year remaining in their studies before they complete their degree requirements. The expected completion date you enter in the NASA supplemental questionnaire will be used in making this determination, and applicants who indicate a graduation date prior to December 2017 will be found ineligible.*

The NASA Pathways Intern Program provides students with the opportunity to explore NASA careers and gain meaningful developmental work experience. There are two openings within this announcement for Information Technology student trainees at the NASA Glenn Research Center.

These openings are in the Mission Support Office located in the Office of the Chief Information Officer (OCIO). The Mission Support Office is responsible for the delivery of desktop and mobile computing, communication services, enterprise and web-based applications, as well as providing direct customer support. Manages the Office of the Chief Information Officer (OCIO) Data Center which offers high-performance computing, Hosting and Housing services, and IT file storage. Maintains strong customer relationships through dedicated Mission Specialists, who work closely with all GRC organizations to ensure that the IT services offered by the OCIO are relevant, effective, and meet the organizations┬┐ goals.

The Interns may be converting to Information Technology Specialist positions. Full Performance levels will be based on the level of work available at the time of conversion to either GS-12 or GS-13.


These positions are part of the NASA Pathways Intern Program which is a formal training program. You may be required to perform rotational assignments in various organizations.

Additionally, this position requires you to work a specific schedule such as one semester at school followed by one semester at NASA. Specialized training is designed to accelerate an employee to the full performance level. Participant completes assigned duties, tasks, readings, and developmental activities specified in the Program. Participants receive formal periodic assessments of progress and sign a Pathways Agreement.

As mentioned, there are two openings within the Mission Support Office:

* Position #1, End User Services*

The Pathways intern will work with the Mission Support Office which supports the End User, Computing, and Communication needs of the Center.

The Intern will assist in the management of the printing environment. This assistance covers helping manage End User issues (outreach and troubleshooting) related to the replacement of contracted printers. The Intern will work with the GRC Print Manager with the implementation of the printer refreshes with minimal impact to the end users. Issues related to changing printer names, loading print device drivers, assisting with the scheduling of print upgrades, and interacting with the print contractor, will all be part of the responsibilities of the Intern. The Intern will also assist the GRC Print Manager in the management of Non-Contracted printers. Such printers must be reconfigured to implement Security controls. The Intern will contact customers, inform them of the changes, assist with the change configurations, provide regularly reporting on Print Project, assist the Print Manager when needed to report progress to management.

The Pathways Intern will also assist with the management and recording of Non-Contracted Mobile Devices. NASA is focused on ensuring all devices with the potential to store Government data have sufficient software controls in place. This current task is to load that software on Non-Contracted Mobile devices. Working with a Subject Matter Expert (SME), the intern will coordinate the installation of ┬┐Mobile Device Management┬┐ (MDM) software on these devices. This includes contacting the customers, scheduling the software installation, following up to ensure the device is working properly and providing track and status to senior GRC Management.

* Position #2, Communications*

The pathways intern will work with the Mission Support Office which supports the End User, Computing, and Communication needs of the Center.

Intern will assist with the research for various solutions to meet the needs of the center for Streaming Video. Candidate must be knowledgeable in the various options and capabilities of commercially available products in order to fulfill the requirements of the center; broadcast services, channel options, equipment requirements, archiving, and delivery to a heterogeneous end client environment must be accounted for. Intern will work with staff on budgeting and life cycle management of proposed solution.

Candidate must be familiar with the disciplines of project management in order to assist with various ongoing and future projects within the fields of IT infrastructure and network communications. Candidate will be expected to engage with technical staff, management, and customers to provide monitoring from a technical and project management strategy standpoint. In order to assist with various ongoing projects such as VoIP implementation, network perimeter upgrade and fiber ring facilities upgrades candidate must understand the protocols an principals associated with fiber optic communications and voice over IP.

Candidate must be willing to be flexible and eager to branch into new service areas not yet managed by the OCIO. Candidate will assist with the analysis of these areas such as electronic signage and cellular requirements. Candidate must research tools for management of these areas and make recommendations for the business processes associated with controlling these environments.

Job Requirements
Key Requirements
  • You must be a U.S. citizen
  • Maintain a cumulative GPA of 2.9 or higher on a scale of 4.0.
  • Pursuing a bachelor's degree with a minimum of 30 semester hours completed
  • Available to work at least 640 hours prior to completion of degree
  • Must have a graduation date of December 2017 or later.

To be eligible for this position, you must:

  • Be a U.S. citizen;
  • Be at least 16 years of age at the time of appointment;
  • Be enrolled in an accredited educational institution with at least 30 semester hours completed towards a bachelor's degree;
  • Be enrolled at least half-time as defined by your educational institution; and
  • Have and maintain a cumulative grade point average (GPA) of at least 2.90 (on a 4.00 scale).
  • Have at least one calendar year left in school prior to graduation by the start date of the appointment.

The grade level you qualify for is based on education: GS-4/1 ($30,028 pa) - Completion of 1 academic year of post-high school study leading to a bachelor's degree or higher (1 academic year is the equivalent of 30 semester hours or 45 quarter hours).

GS-5/1 ($33,595 pa) - Completion of 2 academic years of post-high school study leading to a bachelor's degree or higher (2 academic years is the equivalent of 60 semester hours or 90 quarter hours).

GS-6/1 ($37,449 pa) - Completion of 3 academic years of post-high school study leading to a bachelor's degree or higher (3 academic years is the equivalent of 90 semester hours or 135 quarter hours). The GS-6 level is the full performance level for undergraduate students.

GS-7/1 ($46,562 pa) - Completion of 4 academic years of study for a bachelor's degree and accepted into a master's program.

GS-9/1 ($55,670 pa) - Completion of 1 academic year of master's level education or acceptance into a Doctoral program. The GS-9 level is the full performance level for graduate students.

Pathways candidates must be pursuing or planning to pursue a standard professional curriculum in an accredited college or university leading to a bachelor's degree.

U.S. EDUCATION: Institutions located within the United States that have attained accreditation are listed on the U.S. Department of Education's website. To verify your institution's accreditation, please access this website: A complete listing of all institutions, including those located outside of U.S. territories, may be found in Accredited Institutions of Post-Secondary Education, a handbook published annually by the American Council on Education (ACE).

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

You will be required to sign a Pathways Participant Agreement.

Security Clearance

Public Trust - Background Investigation

Additional Information
What To Expect Next

If you are found qualified, you may be referred to the selecting official for further consideration. Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official. If you are selected, you will be notified by phone or email with a tentative job offer pending verification that you meet all eligibility and qualification requirements. An official, written firm job offer will only be issued once all requirements have been verified.


Review our benefits

Other Information

You must meet eligibility requirements by the closing date of the announcement.

You will be considered for the highest grade for which you qualify. Interns may be promoted to higher grades based on the amount of education completed, student trainee work experience, and acceptable performance. However, promotions are not guaranteed.

You will be expected to comply with policies located at: Glenn Pathways Website.

You will serve a trial period for the duration of the Intern appointment

This is an appointment expected to start no earlier than December 2016, and last at least 1 year. Applicants must have at least 1 year remaining in their studies before they complete their degree requirements. The expected completion date you enter in the NASA supplemental questionnaire will be used in making this determination.

Interns may work schedules not to exceed 1,040 hours per year (part-time or full-time on an intermittent basis). The supervisor and Intern will agree on a formally-arranged schedule of school and work rotations. A rotation is a defined period of work or school study, usually a semester, a summer, or a quarter in length. Interns must complete 640 hours of work in order to be eligible for conversion to the competitive service. Although this vacancy announcement is advertised for multiple grade levels, it is not intended to convey any implication nor expectation that positions will be filled at all grade levels.

This vacancy announcement may be used to fill additional positions within 90 days of the closing date of the announcement.

Interns may be considered for conversion to a term or permanent appointment within 120 days of completion of degree requirements provided they:

  • Successfully completed an academic course of study with a grade point average (GPA) of at least 2.90 (on a 4.00 scale);
  • Complete a minimum of 640 hours of work experience before completing degree requirements;
  • Meet the qualification requirements for the position to which they are converted; and
  • Maintain acceptable performance.

Eligibility for conversion does not guarantee that NASA will offer conversion.

If you are tentatively selected for this position, you may be required to undergo a pre-employment background investigation.

Male applicants born after December 31, 1959, who are 18 but not yet 26 years old, must be registered with the selective service system (or have an exemption) to be eligible for federal employment. For additional information or to register, click here.

Fair Employment Opportunities for Applicants NASA Credit for National Service

The payment of relocation expenses is not authorized.

Salary Range: $30,028.00 to $37,449.00 / Per Year

Series & Grade: GS-2299-4/9

Supervisory Status: No

Who May Apply: U.S. citizens who are enrolled or accepted for enrollment on at least a half-time basis in accredited educational institutions.

Control Number: 453457300

Job Announcement Number: GR17I0005