Lockheed Martin Customer Telephone Support Analyst in Colorado Springs, Colorado
Lockheed Martin is seeking a Telephone Support Asc that will function as a Broadcast Support Analyst at a Global Broadcast Service Operations Center (GBSOC) supporting the 50th Wing Information & Communications Support (WICS) program at Schreiver AFB CO and at the deployed location at Tinker AFB OK (annual exercise). The GBSOC supports broadcast and service center requirements for Combatant Commands (CCMD) Theater Information Managers (TIMs), and GBS Receive Suite users down range. Candidate shall be responsible for providing the first tier level of support in responding to general receive suite application inquiries, specific questions concerning broadcast services and support, reporting incidents and managing problems through resolution. The individual will also be responsible for augmenting the Defense Satellite Communications System (DSCS), Maintenance Operations Center (MOC) and other responsibilities within the WICS program as needed.
Basic Qualifications Bachelors degree in a techincal field. Must be familiar with, or have prior education/training in, network, server, computer, satellite OR software systems/technology. Individual will be required to be DoD 8570 Compliant within 90 days of hire start date (Security + or equivalent certification). This position requires a Department of Defense SECRET security clearance.
This position requires the ability to obtain Department of Defense SECRET security clearance.
Desired skills Prior service desk, call center, or broadcast center, experience. Experience with deployable satellite communications systems and operating/maintaining Receive Suites and Satellite Broadcast Manager. Understanding and experience with military circuit actions/tech-control or IT systems. Detailed knowledge of Remedy or other Trouble Ticket Management systems. Prior experience using Active directory and/or network and computer maintenance. Prior experience with Microsoft SQL Servers and software application support across a distributed network. Prior experience performing maintenance and operations of Military Satellite Communications (MILSATCOM) systems to include DSCS, Milstar and experience with Air Force Job/Maintenance Control procedures. A+, Network +, Security + certifications. Must be dependable, well-spoken, and able to explain technical details and instructions over the phone. Must have great customer service skills and willing to work any shift.
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
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Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Location(s): Colorado Springs Colorado