Entegee Technical Support Help Desk (1st & 2nd shift) - 53653988 - CH in columbia heights, Minnesota

Technical Support Help Desk (1st & 2nd shift) - 53653988 - CH

Job Code: 53653988Job Location: columbia heights, MNCategory: Software EngineeringLast Updated: 10/13/2016Apply Now!

Job Description:

Entegee is seeking multiple technical help desk specialists for our medical device industry client.

This is for a 6 month W2 contract that may well extend up to 2 years!

Position Description:

This is a help desk 100% phone support position. We are looking for a customer service oriented help desk technician to provide support to users in an efficient and accurate manner. Working in a highly collaborative environment, our help desk analysts perform first-level diagnosis and troubleshooting support to internal users related to passwords, Remote Access (VPN, Wireless), Microsoft Office 2010 (including Outlook), over 8,000 applications, mobile devices (iPhone, iPad, Android, etc.), Windows 7, computer hardware (by phone), printers, etc.

Technical Requirements:

• Diagnose and troubleshoot issues related to:

o Microsoft Office 2010 – including Outlook

o Mobile Handheld Devices (i.e. iPad, iPhone, Android)

o Hardware (our support is performed by phone – in-person performed by

another team)

o Over 8,000 applications (including internally developed, productivity,

computer OS systems, internet apps, etc.)

o Printing (network and local)

o Network connectivity

Some are going to be 1st shift and some are going to be 2nd shift. All new techs start out working 8am-4:45pm M-F for the first 5-8 weeks, than they will be moved to a more permanent shift.

Also, one or two of the job postings will be requesting Spanish fluent techs preferred, but not required.


• Bachelor’s degree is REQUIRED.


• Windows 7, Outlook

• Mobile Devices- iOS Android Blackberry

• Excellent comm and phone skills.

Basic Qualifications:


• 1+ years of experience in a support center or call center technical support (preferably in a helpdesk) environment.

• Certification preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track or HDI certification.

For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or softwareteam@entegee.com.

Please reference job # 53653988CH

Equal Opportunity Employer