Southwest Airlines Company MBA Internship - Corporate Delivery & Technology Business Consultant - Summer 2017 in Dallas, Texas

Important Job Details:


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


The Corporate Delivery and Technology departments at Southwest Airlines both report to SWA’s Chief Information Officer (CIO). These functions work hand in hand to manage the Company delivery plan, execute projects and programs, develop and integrate new products and technologies, and develop methodologies while ensuring the appropriate architecture, quality standards, service management procedures, and security measures are in place.

These dynamic organizations play a key role in guiding the strategic future of Southwest Airlines through initiatives that touch every aspect of our business and operation. Corporate Delivery and Technology empower and equip Southwest’s Employees with the solutions they need to be successful while providing Southwest’s Customers with the tools they need to have a positive travel experience. Corporate Delivery and Technology Teams have the opportunity to contribute to meaningful work that delivers value to the airline through innovation, modernization, problem solving, strategic planning and more.

The Senior Analyst or Business Consultant Intern will work with either the Office of the CIO (OCIO) or Business Technology Solutions (BTS) Teams in the Corporate Delivery and Technology department at Southwest Airlines.

Overview of the OCIO Role

The OCIO houses key functions such as Technology Strategy & Planning, Vendor Management Office (VMO), and Project Management Office (PMO) to enable a well-run, multi-million dollar Corporate Delivery and Technology Department.

The Intern will provide research and analysis on multiple topics, ranging from strategy (e.g., vendor consolidation, resource strategy, Technology Roadmap) to analytics (e.g., identifying and executing productivity opportunities, developing

KPIs/scorecards) to project/program management and planning (e.g., executing key initiatives within the OCIO and/or across other Technology functions, mid-term and annual planning).

Overview of the BTS Role

The BTS Teams in Technology partner directly with our internal Business Areas to define their strategic direction and identify the Technology capabilities needed to realize their vision. These are then translated into Technology delivery projects or programs, including capability roadmaps, business cases, and delivery project plans. The Intern will provide research and analysis on multiple topics, ranging from strategy (e.g., defining future state capabilities for Business Customers) to analytics (e.g., define business case, business process mapping) to project/program management and planning (e.g., executing key initiatives for Business Customers, supporting on-going portfolio governance).


The Intern partners with senior leadership and other departments to lead various activities required to support the Technology Roadmap. Will be personally responsible for driving analysis, recommendations, and delivery across many Technology capabilities. Work activities include:

  • Demonstrate thought leadership across many areas in Technology, including strategy & planning, vendor management, program management, and risk management

  • Contribute to development of Technology Roadmap, including strategies, goals, and actionable plans to deliver the roadmap

  • Provide research, analysis, and recommendations to continuously improve the capabilities of the Technology Department

  • Coordinate industry and competitive research analysis

  • Create presentations intended for officers of the company and deliver presentations intended for director level positions

  • Manage and support mid to large-scale change initiatives; assists and coordinates business case preparation and validation



Bachelor's Degree required

Must be at least 18 years of age

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


Candidates must be currently enrolled in a fulltime two-year MBA or MS Degree in Business, Technology, Finance, or related field.

Planned graduation date between December 2017 and June 2018

Maintained 3.0 or above cumulative GPA


Preferred: 2 years of work experience in Technology role or 2 years Management and/or Technology consulting.

Experience developing and executing strategic plans; including mid to large-scale programs with complex change.

Must have strong knowledge of strategic and financial analysis.

Must have proven analytical and quantitative skills; experience with spreadsheets or other quantitative modeling.

Must have the ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment.

Must have the ability to properly manage highly sensitive and confidential information.

Must have the ability to contend with the range and complexity of large business problems.

Must have strong understanding of IT and business process with the ability to translate business needs into actionable goals

Must have the ability to plan and drive large business initiatives to completion.

Must have the ability to partner and work effectively with all levels of management to develop and implement Company plans.

Must be an expert in developing and delivering presentations to large audiences including senior leadership.

Experience in a leadership position in a club or organization is preferred.

Must have excellent written and verbal communication skills, including the ability to communicate complex issues in a structured and concise manner.

Proven ability in identifying and resolving issues.

Proven ability in designing and conducting analyses, as well as synthesizing recommendations.

Location and Pay:

This position requires authorization to work in the United States for any candidate without sponsorship

Pay of $5,400 per month, housing stipend of $1,200 (one time at program start), plus flight privileges.

This position is located in Dallas, Texas at the Southwest Airlines Headquarters.

All Students must apply online at

Southwest Airlines is an Equal Opportunity Employer.

Requisition ID 2016-16473

Category Corporate

Location US - TX - Dallas

Post Begin Date 10/17/2016

Employment Type Intern

Department 20-Technology