Kelly Services DESKTOP/HELP DESK SUPPORT TECHNICIAN - Denver, CO in Denver, Colorado
DESKTOP/HELP DESK SUPPORT TECHNICIAN - Denver, CO
Kelly IT Resources is currently seeking a Desktop/Help Desk Support Technician to join the team of our top client located in Denver, CO. This is an excellent opportunity for a talented individual to lend their skills to a growing company.
If you are interested in this role, then please feel free to reach out directly to firstname.lastname@example.org
The IT Technician’s role is responsible for providing technical assistance and support related to computer systems, hardware and software, which will include responding to queries, running diagnostic programs, isolating problems, and determining /implanting solutions. This includes receiving, prioritizing, documenting and actively resolving end user requests, escalating to IT Manager when necessary and contacting 3rd party outsourced support vendor when considered appropriate and necessary to maintain service level expectations. This position will require that the individual give in-person, hands-on assistance at the desktop level.
Acquisition & Deployment
Perform computer desktop new configurations, upgrades, and maintenance. Manage computer desktop setup and deployment for new employees using standard hardware, images, and software. This includes installing, testing, and configuring new workstations, peripheral equipment and software. Manage deployment of tablets to technicians and troubleshoot any issues. Assist with computer desktop orientation of new users. Assign users and computers to proper groups in Active Directory. Assist in software releases and roll-outs and communication to the end users. Maintain inventory of all equipment, software, and software licenses.
Provide first line support for any information technology issues/problems to the end user’s satisfaction. Monitor and respond quickly and effectively, fielding incoming requests via telephone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Create a positive associate support experience and build strong relationships through deep understanding of associates issues/problems or needs. Prioritize issues and schedule resolutions with users. Escalate problem (when required) to the IT Manager. Record, track and document the IT request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in the internal knowledgebase. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to user requests; ensuring issues have been resolved to end users satisfaction, including a walkthrough of the resolution. Develop help sheets, FAQ lists, and training guides for end users. Perform password resets when necessary. Maintain database of all user accounts including rights, permissions, software and system support. Assist with video conferencing system support. Assist in mobile phone support.
Formal Education & Certification
Bachelor’s Degree in Information Systems, Business, Communications, or related field and/or 3 years equivalent work experience.
Knowledge & Experience
Knowledge of basic computer hardware workstations, including Windows desktop computers, Windows laptops, Microsoft Surface Pros, Android Samsung tablets, and Wyse terminals. Experience with desktop operating systems, including Microsoft Windows 8 & 10. Extensive application support experience including Microsoft Office, Microsoft Exchange, Microsoft SharePoint, and Adobe Acrobat. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong Communication Skills.
Ability to conduct research into a wide range of computing issues as required. Ability to quickly absorb and retain information. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks. Ability to work independently. Ability to successfully troubleshoot problems. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment.
40-hour on-site work week. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: IT/Software Development