CenturyLink SAP Solutions Architect in Denver, Colorado
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
Description: The Business Development Manager is accountable for SAP professional services solution strategy for revenue growth, bookings, and profitability. Professional services primarily focuses on Design & Transition, Service Management, and Enhanced Support for Information Technology Outsourcing Services in Migration, Implementation and Steady State Operations & Maintenance.
Responsibilities include assisting the sales organization in the identification of potential opportunities for professional services at new prospects as well as existing clients, proposing and closing solutions to new business opportunities, writing proposals for qualification and statement of work for delivery, and transitioning to the delivery stake holders.
Work with sales to grow professional services revenue and bookings in accordance with quarterly and annual goals
Identify and capture revenue/cross-sell/upsell opportunities for new and existing customers
Identify and understand complex customer requirements and develop services solutions utilizing CenturyLink capabilities and eco system partners’ capabilities
Present solutions and approaches effectively to customer and internal executives
Communicate effectively with clients, peers, superiors and subordinates
Interface with Sales and account management resources to identify and refine new opportunities
Meet with existing clients and new sales prospects to effectively pitch CenturyLink SAP professional services capabilities and proposed solutions
Interface with various CenturyLink teams including, Marketing, Procurement, Service Delivery, Legal, Contracts, Billing, Product Management, Engineering etc. as required
Educate Sales, Account Team and Customer on SAP professional services and solutions portfolio periodically, such as through brown-bag sessions
Baseline services requirements
Develop vetted proposed solutions and approaches with different internal and external delivery teams
Develop Staffing Level of Efforts (LOE) and Resource Requirements utilizing estimation tools and/or facilitating workshops with delivery owners
Develop business strategy, risk and profitability matrix for opportunities
Develop Statements of Work (SOW) based on Scope, Requirements and the relevant Service Offering
Negotiate appropriate Service Level Agreements(SLA) / Service Level Objectives (SLO) terms, Financial terms and other operationally material aspects of a SOW
Proposal turnaround per commitments made
Quality of proposal and completeness of solution
Pipeline inspection and weekly updates to the internal systems of record
Updating the team document repositories with appropriate artifacts
Master’s Degree in Science / Technology / Management or equivalent experience.
Minimum 10 years progressive experience, including 3 to 5 years in SAP consulting/business development, technical management and/or operational experience.
Excellent planning, decision making and problem-solving skills.
Ability to be flexible and adapt quickly to change.
Ability to learn quickly utilizing fundamental concepts and first principles.
Ability to juggle multiple parallel opportunities, adept at multi-tasking.
Ability to efficiently utilize MS Office Suite of Applications specially Word, Excel and PowerPoint
Excellent self-motivation, as well as team motivation.
Proven track record of SAP professional services solutions pre-sales support.
Detail oriented in solution development and SOW creation following SMART framework.
Ability to utilize a consultative mindset to probe and understand client requirements and then stitch together an appropriate solution covering one or more of the standard/non-standard professional services offerings.
Demonstrated level of success in the pre-sales support and delivery of SAP consulting and professional services opportunities, as individual contributors
Professional experience in at least one of the SAP Business Suites [Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Supply Chain Management (SCM), and Product Lifecycle Management (PLM)] Applications Basis Architectures Design and/or Deployment
Industry knowledge of migrations, SLAs, contract terms, service management and reviews, cloud (SaaS, PaaS, and IaaS), managed hosting, colocation, datacenter operations, application support, and ITIL/ITSM
Alternate Location: US-California-Los Angeles; US-Colorado-Denver; US-Texas-Dallas; US-Texas-Houston; US-Washington-Seattle
Requisition # : 113411
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.