CenturyLink Technical Support Supervisor in Des Moines, Iowa
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
Centurylink is seeking a Technical Support Supervisor to lead a team of contact center representatives for our high-speed internet services. This position will lead, coach and motivate a team 18-25 to consistently meet and/or exceed daily, weekly and monthly contact center objectives.
Clearly communicate contact center and company expectations.
Evaluate individual and team performance and provide meaningful feedback.
Conduct regular team meetings to enhance teamwork and communicate process and procedure updates.
Plan, execute and finalize assigned projects.
Successfully manage competing priorities.
Perform Quality Assurance Observations for team members and provide feedback.
Mid-level Supervisor typically with 4-5 years of experience.
Experience in coaching, motivating and leading employees to meet the needs of customers.
Strong verbal, written and interpersonal communication skills.
Knowledge of various computer operating systems, primarily Window and iOS.
Ability to analyze and reconcile data of a complex nature from multiple sources.
Multi-tasking experience in a fast-paced environment; completing work tasks with speed and accuracy.
Supervisor experience in Customer Service, Help Desk, or Tier 1 support environments are a plus.
Preferably a background in telecommunications, internet applications, cellular, and/or satellite technology.
Alternate Location: US-Iowa-Des Moines
Requisition # : 110711
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.