Kelly Services New Vehicle Acquisition Consultant in Eden Prairie, Minnesota
Kelly Services is seeking a Direct Hire New Vehicle Acquisition Consultant for a global company in Eden Prairie, MN!
Please note: The position is project based schedule to last anywhere between 12-18 months in length; Includes benefits.
Provide premier customer service to a portfolio of accounts. Day to day end to end management of portfolio from model year set up through vehicle activation. Provide consultation regarding new-vehicle acquisition including policy, procedures and media for order placement. Monitor activates across various teams to ensure a flawless delivery. Provide analysis, consultation and recommendations that support account development strategies.
Establish and manage the overall client relationship in accordance with the new-vehicle acquisition process in conjunction with the Account Executive and Account Consultant.
Consult with the client, Account Consultant and Account Executive/Manager to identify client needs/requirements for new-vehicle replacement.
· Monitor and report on client activities that may create a growth opportunity, or risk situation for PHH and participate in solution where required.
Participate and co-ordinate client visits on an as-needed basis to drive results Facilitate handoff to Customer Service Associate (CSA) and others to ensure consistency and accuracy in day to day order management of the client’s needs. Provide acquisition consultation through knowledge and comprehensive understanding of the fleet and automotive industry related to vehicle specifications, best value pricing, vehicle availability and purchasing, processing and delivery alternatives. Develop NVA account strategies and action plans for implementing process improvements Provide quotes, Life cycle data to client with rationale for recommended vehicle selection
Take Ownership in becoming the clients’ internal NVA champion for resolution.
Build and foster a positive relationship with clients.
Build internal relationships to help drive and ensure operational efficiencies – always maintaining a balance of the client’s expectations. Maintain co-operative relationships among team and internal PHH Staff. Maintain an internal acquisition client policy document as required. Comprehensive policy review to take place annually. Respond to and follow-up on client requests and activities related to the new-vehicle acquisition process. Share and teach others on client improvements identified and implemented. Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles facing your client throughout the entire acquisition process.
Manage day to day client activities and requests
Research client inquiries/issues related to Vehicle Replacement activities on a regular basis. Facilitate client inquires on a daily basis and determine best course of action for resolution. Assist with process improvement initiatives and business feedback when required. Other duties and responsibilities as assigned.
Education: College degree in business or related field (or equivalent business experience); 3-4 years business experience with client contact preferred. Industry experience preferred.
Negotiation and analytical ability
Able to influence (i.e. client behavior) with diplomacy analytical skills Excellent communications skills (oral/written) Self motivated & takes initiative. Strong leader & team player Decision-making skills & problem-solving ability Exceptional presentation skills Organized & time management Detailed oriented Professional approach and appreciation for client's organization and sensitivities Relationship-building skills (internal/external) Results oriented Resourceful and can ask probing questions to anticipate needs. Accountable - takes ownership. Comfort with training clients/internal support Proactive, anticipate client needs, consultative approach. Coaching ability Proficient use of ms office tools (power point, excel and word) Sensitivity to client needs Ability to adapt to change/flexibility Positive attitude Ability to prioritize workload and execute effectively.
Effectively manages an average portfolio of 5,000 units (cars and light duties) with an average acquisition cost between $18,000 and $40,000.
Ensure that we effectively and efficiently set up the method and media that meet the client's acquisition needs in order to secure and process the client's committed annual ordering volume. This also includes consulting with the AC/AE to develop account strategies to secure competitors units through more efficient setup and processing at PHH.
External clients Account Consultants Account Executives New-Vehicle Operations associates Engineers Fleet Central Title Department
Building exciting career opportunities:
Management within Customer & Vehicle Services
Schedule: Monday through Friday (normal business hours)
Please submit resumes immediately to email@example.com with the best number to reach you!
Why Kelly®?At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Business/Strategic Management