Walworth County Quality Operations Manager (Education, Safety, Training) in Elkhorn, Wisconsin

This position is responsible for assisting Lakeland Health Care Center (LHCC) to achieve high quality and continuous improvement through employee education and quality monitoring. This position identifies and works with department managers to correct quality deficiencies.


Days: Monday-Friday Work Hours: 8:00am-5:00pm Hours Per Shift: 8 Shifts Per Pay Period: 10 Position FTE: 1.00 FTE (Full-Time)

Applications are being accepted from Walworth County employees as well as members of the public.

Essential Duties and Responsibilities:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Participate in interdisciplinary resident care conferences.

Investigate problems reported by staff and revise care plans.

Serve as the liaison among all LHCC departments.

Develop and implement continuing education programs for the facility.

Provide general orientation for all new LHCC employees.

Provide annual re-orientation for all LHCC employees.

Develop required education sessions for vendor staff.

Develop and maintain a structured Dementia Cares/Behavioral Health Training Program for all employees.

Conduct monthly safety rounds.

Work with the maintenance department and members of the safety committee to conduct regularly scheduled tornado, fire and mock disaster drills.

Plan and develop a mock survey plan for the entire facility.

Assist with developing, evaluating and/or revising facility best practices based on outcomes of the mock survey.

Review daily documentation for all disciplines within the facility bring discrepancies to the attention of the Director of Nursing.

Lead the Quality Assurance Performance Improvement Program.

Prepare and educate staff for the Quality Indicator Survey.

Work with the Director of Nursing and Administrator to develop quality improvement activities.

Participate in the Quality Assurance Committee meetings.

Demonstrate a commitment to county safety and risk management efforts.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Bachelor's degree in nursing, health administration or related field and two to three years of experience in a long term care setting; or an equivalent combination of education and experience. Proven experience in ability to calculate figures and amounts such as discounts, interest, proportions and percentages as well as ability to apply basic algebra and geometry concepts to calculate area, circumference, volume, and/or land measure.

Interactions & Communication Provides specialized information and/or recommendations to others regarding an area of expertise.

Decision Making This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested. These decisions directly impact performance in the job and/or the work unit within the department and information is provided with additional research and observations which contributes to the decision making process.

Thinking & Problem Solving In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.

Tools and Equipment Used Telephone Calculator Copy Machine Kitchen Equipment Personal Computer/Printer

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Selection Process:

TO INCLUDE: Formal Walworth County Electronic Application Education & Experience Review Oral Department Interview Reference Check Background Check Post Offer Physical Exam Drug Screen

Other job related tests may be required.

Job Code: 2016-00208

Job Title: Quality Operations Manager (Education, Safety, Training)

Closing Date/Time: Thu. 11/03/16 5:00 PM Central Time

Salary: $27.26 - $34.21 Hourly

Job Type: Full-time

Location: Elkhorn, Wisconsin

Department: Lakeland Health Care Center