Best Buy Customer Service Specialist in Falls Church, Virginia


Job Title:

Customer Service Specialist

Location Number:

000283-Seven Corners-Store

Job Description:

What does a Pacific Sales Customer Service Specialist do?

The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Kitchen and Home customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.

As a Customer Service Specialist, you will:

  • Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient manner

  • Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.

  • Demonstrate company sales model in order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.

  • Complete shipping invoices and reconciliation reporting

  • Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls.

What are the Professional Requirements of a Customer Service Specialist?

Basic Qualifications:

  • High School Diploma or equivalent

  • 1 year customer service experience

Preferred Qualifications:

  • Associate or Bachelor Degree or above in Business, Sales Management or related field

Req #:


Address Line 1:

5799 Leesburg Pike


Falls Church





Job Level:

Entry Level

Employment Category:

Full Time


Pacific Sales

About Us:

About Pacific Sales

Pacific Sales is California, Arizona and Nevada's source for premium, brand-name products for the home. For more than 50 years, our exceptionally low prices, unsurpassed selection and superior product knowledge have made

Additional Job Information:

What are my rewards and benefits?

Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work at Best Buy. While you’re making technology work for our customers, we’re making sure Best Buy works for you with our pay for performance philosophy. At Best Buy we offer top salaries for management, including both short and long term incentive plans based upon business results, as well as endless opportunities to grow in a dynamic work environment that’s part of an industry that never sleeps. From tuition reimbursement to deep employee discounts, to health, wealth and wellness benefits, we believe the success of our company depends on the passion of employees for learning, technology and people.

Job Search Categories:

Retail Jobs, Pacific Sales