GOLDMARK Property Management Site Manager Float in Fargo, North Dakota
The Site Manager is responsible for leading their team to deliver excellent customer service to internal and external customers which results in customer satisfaction and consistent high-level performance for their assigned site. The Site Manager will build and maintain a strong team with common goals and objectives. They will work diligently to recruit, lead, train, develop, coach, motivate, and support high quality site staffs to achieve the current and future customer service objectives and financial goals for each of their assigned properties.
Ensure decisions made and work completed represent GOLDMARK culture.
Effectively manage the sales process to achieve and maintain maximum occupancy of properties through the timely leasing of apartments. Develop and implement effective sales and marketing programs. Implement an effective resident retention program.
Maximize net collected rent (NCR) for properties. Collect timely monthly rents and ensure proper recording and depositing of rents. Manage lease renewals and concessions within approved guidelines. Implement rent adjustments as directed. Maintain resident retention and satisfaction through proactive problem resolution and effective maintenance of properties.
Achieve net operating income (NOI) Budgeting goal by maintaining effective expense controls of properties.
Hire, train, develop and lead site staff to perform at maximum levels. Present a professional image at all times while representing the organization.
Ensure ongoing and proactive communication, coaching, feedback, and recognition to motivate employees. Complete regular performance reviews and recommend compensation changes for site staff. Address performance issues, up to and including termination, when necessary, in coordination Human Resources.
Ensure compliance with all Fair Housing and EPA laws and regulations as well as government programs.
Contribute and participate in the budget review process.
Complete special projects and other duties as assigned.
May require travel to other sites and/or locations.
Duties described above are not intended to be a comprehensive list of all activities, duties, and responsibilities required, employee may be asked to perform other duties as required.
Experience, Education, and Licensure:
Proven ability to lead and motivate a team to achieve consistent high-level results.
Prior property management experience in multi-family environment preferred.
A motivated, well-organized and self-directed individual who is a team player.
Ability to multi-task, prioritize responsibilities, manage time, as well as possess an orientation toward details.
A strong leader who can motivate others to perform at their full potential with prior management experience.
Strong interpersonal and communication skills with ability to relate and address issues with a diverse group of people.
Familiar with federal, state and jurisdictional laws and regulations concerning multi-family housing, Fair Housing and employee safety.
Ability to operate common office equipment and basic computer skills.
Four year degree in business or related subject preferred; or two to four years’ related experience and/or training; or equivalent combination of education and experience.
Certified Property Manager (CPM), Certified Apartment Manager (CAM) or National Apartment Leasing Profession (NALP) certifications are desirable.
Ability to read, analyze and interpret general business information.
Ability to respond effectively to sensitive inquires or complaints.
Ability to write marketing materials in an original and innovative style, write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, and schedule form.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch our crawl; lift or move up to 25 ponds, and speak clearly and hear well.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision depth perception, and the ability to adjust focus.
Employee must be willing to work extend hours in a demanding and sometimes stressful environment. Evening and weekend work is required at times.
While performing the duties of this job, the employee may be periodically required to work outside and may be exposed to cold, rain, wind, and other weather conditions customary to their location.
Responsible for acting in a safe manner at all times and ensuring that other employees do not put themselves or others at risk; working safely is a condition of employment.
The noise level in the work environment is usually moderate.