Dick's Sporting Goods Retail Customer Service Specialist in Federal Way, Washington


DICK'S Sporting Goods is seeking a Customer Service Specialist to join our team! Every associate at DICK'S Sporting Goods is united by a common thread - our PASSION for the sports we love. Associates joining our team have an opportunity to be a part of a growing Fortune 500 company that makes lasting impacts on our communities through sport and activity.

Customer Service Specialist Duties:

  • Create a world-class customer experience by providing passionate customer service and selling through customer engagement

  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions

  • Serve as primary customer service provider at the front end and liaison between customers and management

  • Ensure customers receive outstanding service by adhering to and enforcing customer service programs

  • Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure

  • Uphold DICK'S Sporting Goods' standards for merchandise presentation of the best apparel and equipment brands in sporting goods

  • Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions

  • As business needs arise, other tasks may become necessary


Success Profile :

  • Flexible availability - including nights, weekend, and holidays

  • Ability to provide outstanding customer service

  • Ability to direct efficient front-end operations

  • Basic cash management procedures

  • 1-2 years of Retail Cashier or Sales experience preferred

Click HERE to review our Rewards & Benefits Information

Candidates seeking employment with DICK'S Sporting Goods should be prepared to successfully complete a pre-employment background check prior to beginning employment.

DICK'S Sporting Goods is an Equal Opportunity Employer.