L3 Technologies ULLS-A(E) SME Application Manager I in Fort Rucker, Alabama

BASIC FUNCTION SUMMARY

Support of government provided computers, printers, and various other approved computer peripherals used for supporting ULLS-A (E) and other AFS business processes. Acts as initial responder and attempts problem resolution for ULLS-A (E) hardware and software issues. Records and reports all computer issues via the Helpdesk system. Receives and responds to requests for such support via radio, telephone, e-mail, and the Helpdesk. Constantly looks to improve customer experience and response time while working to increase computer/network uptime. Works to ensure compliance with various government, ITS network and computer policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assists network/computer users in resolving various ULLS-A (E) software and hardware issues communicated via radio, telephone, e-mail, and the implemented helpdesk system.

  • Provide over the shoulder assistance and mentorship to maintenance personnel using ULLS-A (E) and provides ULLS-A (E) DBA functions

  • Provide training to users new to the ULLS-A (E) environment

  • Track, records and reports all user issues forwarded through the ITS helpdesk.

  • Performs daily and periodic ULLS application maintenance as required.

  • Maintains and follows various maintenance tracking and ticketing policies and procedures while documenting steps taken to correct various issues with software, network access and computer hardware.

  • Maintains and follows company and DOD standards while handling sensitive/confidential equipment, documents, and information.

  • Completes various administrative and technical duties assigned by the Manager, Field Support or airfield Production Manager.

  • Develops, formulates and improves methods, processes, and/or procedures to increase efficiency and quality.

  • Pursues on the job and individual training to increase knowledge and job skills.

  • Uses approved methods/procedures in the performance of assigned job. Corrects/reports all observed unsafe practices/conditions. Demonstrates job procedures and assists in the training of employees who are assigned to work in the classification.

  • Complies with established general and industrial safety rules and regulations as applicable to the contract, facilities and job assignments.

  • Assists as directed to ensure safety, security, and preservation of Government/Company owned equipment and supplies.

  • Works and communicates with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner. Plays an active part in problem resolution and is committed to quality service.

    QUALIFICATION STANDARDS

    Knowledge: ULLS-A (E) processes as related to TAMMS-A. Frequent use and general knowledge of industry practices, techniques, and standards. Has a general application of concepts and principles.

    Problem Solving: Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.

    Discretion: Motivated self-starter with the ability to work under minimal to no supervision; mission focused and able to make rational decisions in support of the program, company goals and sustainment of flight training requirements.

    Impact: Strives for mission success through contributions with regard to the completion of organizational projects and goals. Errors in judgment or failure to achieve results would normally require a moderate expenditure of resources to rectify.

    Liaison: Frequent internal company and external contacts. Represents organization on specific projects.

    Typical Experience & Education: The incumbent must possess one of the following: Experience supporting ULLS-A (E), such as but not limited the equivalent of Data Base Administrator, DBA, within an army aviation maintenance organization, whether active, guard or reserve, and/or experience in small computer/network support, IT industry standard certification or an Associates degree in a similar computer related field of study. A proven understanding of TAMMS-A desired, however, can be introduced during in-processing and evaluation process as applicable. Must have experience with various Microsoft operating systems and a general understanding of common network services. Must demonstrate well developed problem solving, technical, writing and reading comprehension skills.

    Must be able to read, write, speak and understand English. Must be able to follow written and oral instructions and have the ability to work with others to effect solutions to ordinary situations/problems. Must have excellent communication skills (oral and written). Must be able to interact and communicate with technical and non-technical personnel. Must be able to plan and prioritize work assignments with little supervision. Must be willing and able to deal with the customers, employees and general public in a courteous and professional manner. Must be able to meet any Government/Company licensing/qualification requirements for the position. Must be able to obtain the level of Industrial Security Clearance required by the Government.

    PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS

    This classification activity is usually accomplished in a flight line environment and as such requires physical movements and postures associated with these activities. Typical physical demands or activities include standing, bending, stooping, pushing, kneeling, reaching and walking. May be required to lift objects whose weight normally will not exceed 25 pounds. Special vision abilities required to perform this job are close vision, peripheral vision, color vision, depth perception and the ability to adjust and focus.

    /L-3 Army Fleet Support/is an Equal Opportunity Employer.

    We encourage minorities, women, protected veterans, and disabled individuals to apply.

    Army Fleet Support endorses a Drug-Free Workplace. All applicants therefore are subject to post-offer/pre-employment substance abuse testing.

Job: *End-User Support

Organization: **

Title: ULLS-A(E) SME Application Manager I

Location: Alabama-Fort Rucker

Requisition ID: 091123