Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant - Open Continuous Announcement in Fort Wayne, Indiana
Veterans Affairs, Veterans Health Administration
Few vacancies in the following locations:
- Fort Wayne, IN
- Goshen, IN
- Marion, IN
- Muncie, IN
- Peru, IN More Locations (1)
Work Schedule is Full Time - Excepted Service Permanent
Opened Wednesday 6/15/2016 (130 day(s) ago)
** Closes Saturday 12/31/2016 (69 day(s) away)
Vacancy Identification Number (VIN): 1723571
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans.
This is an open continuous announcement. Qualified applicants may be referred as early as Wednesday, June 15, 2016 and thereafter as vacancies become available. This announcement covers multiple areas within the VA Northern Indiana Health Care System.
VA Northern Indiana Health Care System (VANIHCS) is larger than just a single facility. It is a fully-integrated medical care facility with dual campuses in Fort Wayne and Marion and Community Based Outpatient Clinics (CBOCs), in Goshen, South Bend, Peru and Muncie, Indiana and combined VA mission. The combined mission of the VANIHCS means military retirees, and eligible veterans receive health care at these facilities.
For additional information about VA Northern Indiana Health Care System, Fort Wayne and Marion, Indiana please visit the following links:
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/**
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
These duties are not inclusive of all duties of the position. This is an Open and Continuous posting for Advanced Medical Support Assistant (AMSA) position. The Advanced MSA works collaboratively under an interdisciplinary coordinated care delivery model (i.e., with a patient aligned care team (PACT), or within another specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review clinic utilization by using various reports (such as the Clinic Utilization Statistical Summary) to ensure that the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments. He/she develops and maintains effective and efficient communication with the patient, with the interdisciplinary team, with VA medical centers, and with other agencies. For example, the Advanced MSA assists with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and with the team; notifies patients of normal lab results; and develops and manages a tracking system for follow-up care such as consults, tests, etc.
This announcement covers multiple areas within VA Northern Indiana Health Care System. Eligible applicants will be referred based on answers to the Occupational Questionnaire (Medical Service and Location)
The specific medical services include:
- Medical Service
- Mental Health Service
- Social Work Service
- Psychology Service
- Nutrition & Food Service
- Prosthetic Service
- Ambulatory Care Admin Service
Work Schedule: Various tour including some evenings and Saturday rotation.
Functional Statement Title#: Advanced Medical Support Assistant
Service Line: Various
Relocation Expenses: Relocation expenses/incentives are not authorized for this position.
- Not Required
- Must pass pre-employment examination
- Must be proficient in written and spoken English
- Designated and-or Random Drug Testing required
- Background and-or Security Investigation required
- Selective Service Registration is required for males born after 12/31/1959.
- U.S. citizenship: Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
- Experience and Education:
Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
Education. One year above high school; OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
*Part-Time Experience: *Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
GS-6 (Full Performance Level) Advanced MSA
a. Experience. One year of experience equivalent to the next lower grade level (GS-05).
b. Assignment. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
c. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
Advanced knowledge of the technical health care process as it relates to access to care.
Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirements may be paid/non-paid employment as a MSA.
Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of a significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent a 25% of the time.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
A Professional Standards Board (PSB) (a peer-review group) will review the selected candidate's education and experience and recommend the appointment, the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate. For internal selectees being promoted, the board will determine grade and HR will determine step in accordance with policy.
Candidates must meet all the requirements identified in the VA Handbook 5005/53, Part II, Appendix G-45, Medical Support Assistant, GS-679 Qualification Standards http://vaww1.va.gov/ohrm/HRLibrary/Dir-Policy.htm This can be found in the local Human Resources Office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements:* *
The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending, and carrying of items such as training manuals. The MSA is required to sit for long periods of time at a computer terminal typing data while having face to face contact with Veterans and answering the telephone. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.
Public Trust - Background Investigation
What To Expect Next
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points
can be found in the USAJobs Resource Center.
VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
Salary Range: $36,025.00 to $47,064.00 / Per Year
Series & Grade: GS-0679-06/06
Promotion Potential: 6
Supervisory Status: No
Who May Apply: U.S. Citizens and permanent Federal employees of other Agencies
Control Number: 441317000
Job Announcement Number: 610-16-RWS-1723571-BU