Small Business Administration Loan Servicing Assistant, GS-1101-06/07 in Fresno, California

Small Business Administration
2 vacancies in the following location:
  • Fresno, CA
Work Schedule is Full Time - Permanent

Opened Friday 10/7/2016 (13 day(s) ago)

** Closes Friday 10/21/2016 (1 day(s) away)

Job Overview

About the Agency

Are you excited by the idea of helping to support $39 billion in small business financing and setting proper conditions to stimulate America's economic growth? SBA has been a leader in small business development for more than 60 years. In an increasingly globalized economy, we tackle challenges confronted by the small business community across geographic boundaries. Although times have changed since the SBA was founded in 1953, the Agency's mission—to promote the growth of small business—has not. Today, SBA is more vital than ever. We work in collaboration with partner organizations and using cutting-edge technologies and well-tested best practices to multiply our impact on small businesses.

America's 28 million small businesses are the engine of job creation and economic growth in this country, creating nearly two out of every three new jobs in the United States and employing over half the nation's workforce. SBA ensures that these businesses have the tools and resources required to start and expand their operations, and create jobs that support a growing economy and strengthen America's middle class.

The SBA and entrepreneurs drive American competitiveness and help grow the economy. Picture yourself at SBA.

This is a Bargaining Unit Position.

You must be a U.S. Citizen.

You must successfully complete a background investigation.

You may be required to serve a one-year probationary period.

Location: This position is located at the Small Business Administration, Office of Capital Access, Fresno Commercial Loan Service Center, which is located in Fresno, CA.

This announcement serves as a Merit and Delegated Examining Announcement. You will be asked to confirm your eligibility for each during the questionnaire process when you apply on line.

  • Providing support services for the purchasing, servicing and liquidation of commercial loans.
  • Applying rules and regulations related to government loan programs to determine eligibility for such programs as well as to perform loan servicing actions.
  • Communicating orally regarding problem loan situations and with lenders in cases with potential conflict.
  • Preparing written reports summarizing analysis of problem loan situations and a full range of complex inquiries related to commercial loan servicing.
Travel Required
  • Occasional Travel
  • Occasional night and weekend travel may be required.
Relocation Authorized
  • No
Job Requirements
Key Requirements


GS-06: One year of specialized experience (equivalent to the GS-05 grade level in the Federal service) obtained in either the private or public sector: receiving and reviewing commercial loan documentation/packages; assisting in the servicing, collections, and/or liquidation of government guaranteed loans.

GS-07: One year of specialized experience (equivalent to the GS-06 grade level in the Federal service) obtained in either the private or public sector: receiving and reviewing commercial loan documentation/packages; assisting in the servicing, collections and/or liquidation of government guaranteed loans; evaluating the completeness of submitted packages based on established guidelines; and corresponding with lenders on the phone and/or email to answer questions, provide guidance and status updates.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled

All qualification requirements must be met by 11:59 pm (Eastern Time) on the closing date of this vacancy announcement.

Education may not be substituted for experience for this position.

SUITABILITY, CLEARANCE & REQUIREMENTS*:* A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

CTAP/ICTAP APPLICANTS:If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at: CTAP/ICTAP.

Security Clearance

Not Applicable

Additional Information
What To Expect Next

Once the occupational questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. You can track the status of the application process through USAJOBSand will be notified of the outcome.


Review our benefits

Other Information

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information click here.

Consistent with work requirements and current SBA Policy and all applicable provisions of the collective bargaining agreement with AFGE, the SBA offers employees opportunities to perform work at an alternative location (e.g. home).

Telework is available. For information on Telework visit:

Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the closing date.

*OTHER EVALUATIONS: *The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process.

Salary Range: $36,025.00 to $52,043.00 / Per Year

Series & Grade: GS-1101-06/07

Promotion Potential: 07

Supervisory Status: No

Who May Apply: US Citizens and Status Candidates

Control Number: 452622700

Job Announcement Number: 16-350-SH