CGI Technologies and Solutions, Inc. Field Service Analyst (Senior) in Ft. Hood, Texas

Field Service Analyst (Senior)

CGI-experience the commitment

Find similar career opportunities

Category:Service Desk / End User Services

City:Ft. Hood, Texas, United States

Position ID:J1016-0920

Employment Type:Full Time

Position Description:

Position Summary:

Must be capable of performing analysis of system operations. Must have knowledge of and experience in the utilization of operating systems and database management systems. Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. Must be capable of routine system maintenance and administrative functions including: system configuration and modifications; adding, removing and replacing hardware and software items; system startup, shut down, backup and restore; database administration and maintenance; and system user access control. Must have a substantial background in communications and communications connectivity. Must have specific experience with systems and systems operations within the specific functional area to which assigned. Must be available for assignment to various CONUS/OCONUS sites for extended terms. Military experience is highly desirable. Completion of a U.S. Military Service Non Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable.

Principle Duties:

As a member of the AFATDS Field Integration Team (FIT), assigned to support the customer within the Yongsan, Korea, region and surrounding area, principle duties will include (but not limited to) the following:

• Generate customer related reports from multiple sources, for example Daily Activity Reports, Trip Requests, Trip Reports

• Provides over – the – shoulder training upon request

• Assist units at all echelons in Fire Support/AFATDS operations and provide recommendations ensuring overall mission effectiveness

• Submit updates the Joint Master Unit List (JMUL)

• Must be willing to deploy to various CONUS and OCONUS locations to provide support, approx 50%

• Enter all incidents in the Incident Reporting Module within the SIF

• Interact with the customer on a daily basis

• Distribute software updates

• Support and assist as needed with hardware upgrades

• Become a subject matter expert on all ABCS systems, current and future

Required Skills:

• It is a requirement to have at least three (3) years AFATDS experience, solving and analyzing system/software issues in the functional area to which assigned.

• Must have/obtain security + level II certification.

• Must obtain Windows 7 computing environment certification within 60 days.

• Must poses excellent oral and written communications skills

Additional Requirements:

• Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.

• Possession of an INTERIM SECRET security clearance is required to begin employment; Ability to maintain a SECRET security clearance is required for continued employment; US Citizenship is required.

• Certifications for security + level II and windows 7 computing environment.

• Proficiency with Microsoft Office software, including Word, Excel and PowerPoint.

• Excellent written and verbal skills.

• Minimum of 3 years functional experience required. 3 years additional functional experience required in lieu of education.

Desired Skills:

• Experience in using MS Office Word, Excel, and PowerPoint

• Interoperability experience using all ABCS

• Establishing/troubleshooting tactical networks.

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Have you been referred by a CGI Member for this position?* Yes No

CGI member’s email ( *

First Name

Last Name

I agree to allow CGI to contact the CGI member who referred me to obtain additional information about my application and to confirm my referral. *

* This field is required.

Are you interested in this job?

In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at

  2. FMLA at

  3. Consolidated EEO Is The Law at

If you need an accommodation in order to complete the application process, click here at .

We make it easy to translate military experience and skills! Click here at to be directed to our site that is dedicated to veterans and transitioning service members.