CGI Technologies and Solutions, Inc. Field Service Analyst (Journeyman) in Ft. Sill, Oklahoma

Field Service Analyst (Journeyman)

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Category:Service Desk / End User Services

City:Ft. Sill, Oklahoma, United States

Position ID:J1016-0949

Employment Type:Full Time

Position Description:

Position Description

Position Summary:

Must have the ability to perform routine system maintenance and computer system administrative functions. Has knowledge of, and is capable of using, operating systems and database management systems. Performs analysis of system operations. Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. Must be available for assignment to various CONUS/OCONUS sites for extended terms.

Principle Duties:

As a JADOCS Field Service Engineer (FSE), principle duties will include (but not limited to) the following:

• Provide onsite JADOCS support

• Install JADOCS software and configure system for operation

• Interface JADOCS to external C4I systems

• Apply hardware and software updates and patches

• Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards

• Provide system administration

• Respond to service outages and user trouble tickets

• Provide support for various JADOCS network configurations

• Setup and verify that interfaces are working and properly configured

• Monitor system performance

• Maintain knowledge of other C4I systems for interface control

• Assist units with exercise and operational planning and support

• Provide critical input into accreditation documentation

• Assist units to facilitate and develop JADOCS procedures into Joint Fires & Effects integration

• Assist in Joint-Targeting Tactics, Techniques, & Procedures (TTP) development

• Ensure JADOCS system is high state of readiness to include cyber security assurance

• Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required.

• Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations

• Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant

• Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems

• Teach basic user or enhancement training on an as needed basis and conduct collective training prior to joint-level exercises

• Backup JADOCS data

• Conduct over-the-shoulder training

• Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations

• Be able to provide briefings and give demonstrations

• Provide support for general Microsoft Operating System and Network administration and troubleshooting.

• Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network.

• Provide JADOCS guidance to JADOCS users for the development of Tactics, Techniques, & Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting

• Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone

• Instruct basic and recurring user training to US Armed Forces personnel per unit’s training program or by request to ensure continuity of operations

• Develop briefings and/or training materials to enhance JADOCS user’s understanding and increase proficiency

• Provide system administration training to A6/N6/G6/S6 Information Technicians/System Administrators to ensure continuity of operations at remote or non-assigned JADOCS FSE support locations

• Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required.

Required Skills:

• It is a requirement to have at least three (3) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned.

• Must have/obtain security + level II certification.

• Must obtain Windows 7 computing environment certification within 60 days.

• Must poses excellent oral and written communications skills

Additional Requirements:

• Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.

• Possession of a SECRET security clearance is required to begin employment; Ability to obtain and maintain a TOP SECRET security clearance is required for continued employment; US Citizenship is required.

• Minimum of 3 years JADOCS functional experience required. 3 years additional functional experience required in lieu of education.

• Certifications for security + level II and windows 7 computing environment.

• Proficiency with Microsoft Office software, including Word, Excel and PowerPoint.

• Excellent written and verbal skills

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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