CGI Technologies and Solutions, Inc. Field Service Analyst (Journeyman) in Ft. Sill, Oklahoma
Field Service Analyst (Journeyman)
CGI-experience the commitment
Find similar career opportunities
Category:Service Desk / End User Services
City:Ft. Sill, Oklahoma, United States
Employment Type:Full Time
Must have the ability to perform routine system maintenance and computer system administrative functions. Has knowledge of, and is capable of using, operating systems and database management systems. Performs analysis of system operations. Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. Must be available for assignment to various CONUS/OCONUS sites for extended terms.
As a JADOCS Field Service Engineer (FSE), principle duties will include (but not limited to) the following:
Provide onsite JADOCS support
Install JADOCS software and configure system for operation
Interface JADOCS to external C4I systems
Apply hardware and software updates and patches
Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards
Provide system administration
Respond to service outages and user trouble tickets
Provide support for various JADOCS network configurations
Setup and verify that interfaces are working and properly configured
Monitor system performance
Maintain knowledge of other C4I systems for interface control
Assist units with exercise and operational planning and support
Provide critical input into accreditation documentation
Assist units to facilitate and develop JADOCS procedures into Joint Fires & Effects integration
Assist in Joint-Targeting Tactics, Techniques, & Procedures (TTP) development
Ensure JADOCS system is high state of readiness to include cyber security assurance
Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required.
Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations
Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant
Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems
Teach basic user or enhancement training on an as needed basis and conduct collective training prior to joint-level exercises
Backup JADOCS data
Conduct over-the-shoulder training
Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
Be able to provide briefings and give demonstrations
Provide support for general Microsoft Operating System and Network administration and troubleshooting.
Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network.
Provide JADOCS guidance to JADOCS users for the development of Tactics, Techniques, & Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting
Provide Help Desk support to customers via units trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone
Instruct basic and recurring user training to US Armed Forces personnel per units training program or by request to ensure continuity of operations
Develop briefings and/or training materials to enhance JADOCS users understanding and increase proficiency
Provide system administration training to A6/N6/G6/S6 Information Technicians/System Administrators to ensure continuity of operations at remote or non-assigned JADOCS FSE support locations
Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required.
It is a requirement to have at least three (3) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned.
Must have/obtain security + level II certification.
Must obtain Windows 7 computing environment certification within 60 days.
Must poses excellent oral and written communications skills
Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
Possession of a SECRET security clearance is required to begin employment; Ability to obtain and maintain a TOP SECRET security clearance is required for continued employment; US Citizenship is required.
Minimum of 3 years JADOCS functional experience required. 3 years additional functional experience required in lieu of education.
Certifications for security + level II and windows 7 computing environment.
Proficiency with Microsoft Office software, including Word, Excel and PowerPoint.
Excellent written and verbal skills
What you can expect from us:
At CGI, were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
Have you been referred by a CGI Member for this position?* Yes No
CGI members email (@cgi.com) *
I agree to allow CGI to contact the CGI member who referred me to obtain additional information about my application and to confirm my referral. *
* This field is required.
Are you interested in this job?
In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.