Midwestern University Account Representative - Animal Health Institute - Equine Bovine Center in Glendale, Arizona
The Account Representative is part of a team of Account Representatives at the Companion Animal Clinic who are responsible for performing a variety of front office operations. The position reports to the Assistant Manager of Accounts for the Midwestern University Animal Health Institute (AHI).
Essential Duties and Responsibilities**
- Greet and direct clients and visitors
- Greet clients and their pets by name as they enter the Companion Animal Clinic
- Schedule appointments and complete registration
- Answer phones and direct client questions to the appropriate team member
- Enter client information into the practice management software
- Perform cashiering/over the counter payments and collections
- Work in conjunction with the Assistant Manager of Accounts to help reach and maintain financial and accounts receivable goals for the AHI
- Monitor and maintain various reports and daily deposits
- Utilize correct veterinary terminology
- Differentiate routine cases from emergency cases
- Document appropriate notes in practice management software
- Generate receipts to clients
- Laboratory submission and communication
- Coordination of student ambulatory round, journal clubs, etc
- Explain charges/balances to clients
- Prepare account adjustments for approval
- Work extended hours and weekends
- Other duties may be assigned
*Supervisory Responsibilities * This position has no supervisory responsibilities.
*Qualifications * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The position requires strict compliance with all policies and procedures
- This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively.
- Compassion for pets and people- awareness and understanding of other’s reactions
*Education and/or Experience * High school diploma or GED and a minimum of 2 years experience working in a medical reception office or front office setting is required. One year of experience working in an equine/large animal veterinary care setting is required.. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.
*Computer Skills * Computer proficiency in MS Office (Word, Excel, Outlook) is required. The individual must have the ability to learn/navigate effectively in a practice management system.
*Language Skills * Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Reasoning Ability ** Basic skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Mathematical Ability Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.
Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to work with animals is required. No inhibiting allergies to animals, hay, or dust.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
*Work Environment * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veterans status, in accord with 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
High School or better
2 years experience working in a medical reception office or front office setting is required.
1 year experience working in an equine/large animal veterinary care setting is required
Posted: September 20, 2016