Illinois Tool Works, Inc. Customer Service Representative (1511) in Grand Prairie, Texas

Customer Service Representative (1511) at ITW

Job Description

Position at Alpine

Alpine, an ITW company, currently has an opening for a Customer Service Representative position in its Grand Prairie, TX facility to be responsible for processing of customer warranty and replacement orders, resolving equipment customer complaints, updating ERP system parameters and maintaining accurate customer, supplier and SKU information.

Alpine is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are also a leader in delivering software solutions to homebuilders to increase productivity and profitability. Alpine is a division of ITW, a F200 global diversified manufacturer with $13.4B in revenue.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

Job Responsibilities:

  • Source mechanical and electrical components for equipment and obtain price/lead time information while working with other departments.

  • Communicate with customers regarding requests for pricing and product inquiries.

  • Enter customer orders into ERP System.

  • Collect payment for any Cash In Advance accounts.

  • Follow-up with suppliers during the manufacturing and delivery process ensuring Alpine service resources and customers are kept informed on field replacement orders continually.

  • Work actively with procurement and operations regarding proper maintenance of ERP system/SKU parameters in order to maintain system integrity.

  • Facilitate resolution of material quality, documentation or receiving/invoicing discrepancies.

  • Provide data, reports and summary metrics for RGA process, key customers, delayed/aged deliveries and outstanding field warranty/replacement open issues.

  • Other duties as deemed necessary.

Job Requirement:

  • High School Diploma or Equivalent

  • Customer Service and/or purchasing experience (2 years or more) within a manufacturing/product engineering industry

  • Possess solid problem solving skills coupled with strong drive to innovate and achieve results

  • Ability to communicate concisely and clearly both verbally and electronically

  • Strong organization, multi-tasking and team/interpersonal skills

  • Proficient in Microsoft applications, such as Outlook, Word and Excel

  • Experience with an ERP system – 1 year or more preferred

ITW is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

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