Kellogg OTC Associate, Customer Accounts (Foreign Trade) in GRAND RAPIDS, Michigan

Grow with us as an Order to Cash Associate, Customer Accounts (Foreign Trade) at Kellogg Company—where we believe in your success. With an expert eye for detail, you’ll be responsible for performing a diverse set of work activities included in the end-to-end Order to Cash process for the Kellogg organization. Reporting to the Front Office Team Lead, you’ll maximize cash flow by managing the order to cash cycle and related business relationship with Kellogg’s medium to large customers and/or key strategic customers. While you are at it you’ll be building your network and expertise in a thriving environment of professional development and teamwork. And together we’ll shape a stronger future for our company and your career.


In your role as an Associate, Order to Cash Customer Accounts (Foreign Trade), you will be part of our success by:

  • Processing export shipments including timely transportation bookings, routing, labeling and invoicing to ensure compliance with Foreign Trade Regulations

  • Managing multiple complex types of transportation and distribution networks to ensure on-time delivery

  • Ensuring and enforcing compliance to all governmental regulations and KUSA export policies for Kellogg Company products exported from the United States to International Customers

  • Creating and distributing critical export documentation that meets legal requirements in accordance with US and destination country regulations

  • Partnering with internal customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve payment, deduction and cash issues

  • Maximizing cash flow by managing the order to cash cycle and related business relationship with Kellogg’s medium to large customers and/or key strategic customers

  • Facilitating OTC problem resolution including: Order hold/release, EDI/Invoicing issues,Pricing issues

  • Participating in sales trade strategy discussions

  • Managing credit risk and order hold decisions

  • Ensuring consistent application and adherence of all Kellogg OTC policies including adherence to GAAP, SOX and audit requirements

  • Conducting trend analysis to drive continuous improvement related to OTC processes and systems

  • Promoting a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations

  • Creating a seamless and satisfying internal and external customer experience for all interactions with the Kellogg Center OTC team

  • Identifying continuous improvement opportunities challenging the norm and being innovative in order to drive efficiencies and decrease costs

  • Consistently meeting compliance measures and adhering to service level agreements

  • Achieving and sustaining best practices in effectiveness, quality delivery and efficiency within a strong internal control framework

  • Contributing to a team environment that is focused on high performance and operational excellence

  • Performing other responsibilities assigned by Global Business Service Center Leadership


As well as a hunger to learn and grow, to be considered for this position you must be able to meet the following requirements:


  • High School Diploma or general equivalency degree (GED) and significant related work experience

  • Customer relationship management experience

  • Computer skills, including experience with ERP systems and Microsoft Office

  • Strong knowledge of collections, deductions, and/or customer service

  • Excellent verbal and written communication skills

  • Deep analytical and problem solving skills

  • Strong negotiation and decision making skills


  • Bachelor’s degree

  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments

  • Ability to work in a team environment

  • Strong knowledge of Kellogg or other service center processes and procedures

  • Ability to manage multiple and sometimes conflicting priorities and specific time constraints

  • Solid time management skills

  • Experience working in a shared services, process driven or delivery center environment

  • Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools

  • Training and certification in Six Sigma or LEAN

  • Experience working for a multinational organization and working with colleagues internationally

  • Processed and Packaged foods industry experience


The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at for English or this Link at for Spanish.

Title: OTC Associate, Customer Accounts (Foreign Trade)

Location: USA-MI-Grand Rapids

Requisition ID: ORD000127

Job Function: Order Management

Job Type: Professional

Closing Date: Nov 18, 2016, 10:59:00 PM

Relocation Assistance: No