Cone Health Clinic Patient Care Referral Coordinator in Greensboro, North Carolina
Our Purpose Together, we create unsurpassed health care experiences. Our Intent We are the leader in delivering integrated, innovative health care. Our Values At Cone Health, we value and are accountable for:
Caring for Our Patients We provide exceptional quality, compassionate care and service in a safe, respectful environment.
Caring for Each Other We appreciate each other through honest communication and respect. We inspire ongoing learning, pride, passion and fun.
Caring for Our Communities We engage our communities with integrity and transparency. We embrace our responsibility to promote health and well-being.
Education / Licensure / Certification
EDUCATION: Required: High School Diploma or equivalent
EXPERIENCE: Preferred: Two years of medical office experience preferred. An equivalent combination of education and experience may be considered.
Bilingual (Spanish or Vietnamese) preferred.
KNOWLEDGE, SKILLS, AND ABILITIES-REQUIRED Ability to communicate in writing in English Ability to communicate verbally in English Ability to follow verbal and written instructions in English Ability to multi-task and prioritize Ability to use a keyboard Ability to work in stressful situations: Ability to remain calm and composed in stressful situations (ie: fast paced environment, meeting deadlines/work quotas, etc.) Ability to work independently Accountability - Takes responsibility for own actions, including the impact of own decisions on patients and others. Also takes responsibility for actions of any direct reports, avoiding blame or excuses. Takes appropriate action when anyone in the organization violates standards or regulations, viewing it as unacceptable to "look the other way". Attendance - Demonstrates consistent reliability and punctuality in regard to attendance. Attention to detail, thorough in work Basic ability to use a computer and check email Clerical Testing - Must pass clerical testing administered by Human Resources. Communication - Accepts responsibility for effective two-way communication using clear and well-organized oral and written techniques. Demonstrates self-awareness of non-verbal messages, keeping verbal and non-verbal messages consistent. Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices. Communication-read, write, speak - Demonstrate the ability to effectively read, write and speak English Compassion - Demonstrates a sincere desire to alleviate suffering and distress. Offers emotional and spiritual support in addition to meeting physical needs. Takes effective measures to address the needs of patients and others with caring, acceptance and empathy. Computer Literacy - Working knowledge of personal computer and communications technology. Computer skills sufficient to utilize medical record - Demonstrate computer skills to utilize electronic medical record. Courtesy - Shows respect and consideration for others by offering assistance and putting others' needs first. Responds politely using a gentle and appreciative spirit. Offers service freely and pleasantly, without an expectation of any reward other than to make the other person feel comfortable, welcomed, and accepted. Critical thinking and decision making skills Customer Service Skills Data Entry - intermediate knowledge Follow instructions: Ability to follow verbal instructions and perform routine tasks. Interpersonal skills - Demonstrates an ability to interact with others in a courteous and professional manner and establish good working relationships. Interpersonal skills MS Word - basic knowledge Organizational Skills Possess basic computer knowledge Responsiveness - Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns. Time Management - Establishes priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress.
TESTING/COMPETENCY Testing required: Data Entry
PHYSICAL REQUIREMENTS Sedentary Work Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or; a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Job are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
HEARING/VISION Hear alarm bells, verbal conversations, telephone voices and normal volume sounds Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors)
CONDITIONS OF EMPLOYMENT * Annual flu shot * Annual TB test (if applicable to your job location) * Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance * Maintain licensure/certification/registry/listing (if applicable to your job)
JOB SUMMARY Schedule patients for follow-up appointments, testing, etc. upon check out. Assure testing and admission pre-authorization as necessary. Assist clinical areas in scheduling and clerical duties. Cover Clinic Registrar duties as needed. Serves as a liaison between patient and medical staff. Answers incoming telephone calls. Schedules patient appointments. Cover Clinic PCC in Check out duties as needed. Serves as a liaison between patients / referring offices and medical staff via written and verbal communications.
MAJOR WORK ACTIVITIES Assist nursing staff with clerical duties including copying, faxing, and obtaining medical records to aid in patient processing. 10 %
Collect new patient demographics/insurance information and enters the data into patient file. 10 %
Communicate, verbally and in writing, with appropriate staff to aid patient processing. 10 %
Complete required documentation for procedures and tests, including pre-certification. 10 %
Directing patients at discharge or on the telephone to include scheduling appointments with other physicians or testing facilities with referral information provided by nurse or physician and send appropriate medical records to the physician for that appointment. 10 %
Greets all patients in a timely and cheerful manner. Directing full attention to patients to ensure quality customer service. 10 %
Maintain data keeping devices (logs, statistics, etc.) for outpatient testing area. 10 %
Monitor and adjust physicians' schedules as needed. 10 %
Schedule patient appointments: follow-up, new and same day add-on, procedures, no shows, and testing. 10 %
Take phone messages, as needed, and distribute to appropriate personnel. 10 %
WORKING CONDITIONS Occurs under one-third of the time Exposure to bloodborne pathogens Hazardous waste and/or toxic/caustic chemicals Fumes or airborne particles
iCARE - Commitments to Care.
Communication I will create and engage in conversations of possibility.
I will be open to innovation and creativity.
I will listen to understand.
I will bring ideas for solutions and be open to alternative ideas.
I will be open to constructive feedback.
I will not engage or listen to negativity or gossip.
I will be positive when speaking about Cone Health, my department, and my coworkers.
I will be approachable.
I will focus on behaviors, not the person, during conflict.
Accountability I will honor my word.
I will do what I say when I say I will.
I will “clean it up” when I can’t keep my word.
I will honor my work agreement.
I will be “on the court” instead of “in the stands.”
I will follow up in a timely manner on commitments and requests.
I will apologize when someone experiences less than excellent service.
I will take responsibility for my actions, decisions and performance.
I will protect patient safety (best practices: ex – hand hygiene).
Respect I will assume the best of intentions and embrace differences.
I will collaborate and seek other people’s input.
I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.
I will speak positively about Cone Health –managing up coworkers, physicians, departments, patients and visitors.
I will ask the person directly involved when I don’t know.
I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.
I will care for myself while also respecting others.
Empowerment I will own it, solve it, and celebrate it!
I will offer solutions when problems are identified.
I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.
I will take charge and do the right thing at the right time.
I will make decisions keeping a balance of service, quality, and cost in mind.
I will demonstrate Cone Health values.
I will seek opportunities to celebrate and have fun.
I will recognize good work.
Exceptional People Providing Exceptional Care!
Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.
Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).
Requisition Number: c18100
Position Title: Clinic Patient Care Referral Coordinator
Department: 62020-LB-GI Office
Job Interest Category: Clerical/Administrative
Job Interest (specific): Other-Clerical/Administrative
Campus/Location: LeBauer - Elam Office
Work Schedule: 8 hour days Mon - Fri, 8 am - 5 pm
Specific Work Schedule Detail: Mon - Fri, 8 am - 5 pm
Hours per week: 40