Cone Health Nurse Tech Academy in Greensboro, North Carolina
Our Purpose Together, we create unsurpassed health care experiences. Our Intent We are the leader in delivering integrated, innovative health care. Our Values At Cone Health, we value and are accountable for:
Caring for Our Patients We provide exceptional quality, compassionate care and service in a safe, respectful environment.
Caring for Each Other We appreciate each other through honest communication and respect. We inspire ongoing learning, pride, passion and fun.
Caring for Our Communities We engage our communities with integrity and transparency. We embrace our responsibility to promote health and well-being.
Education / Licensure / Certification
EDUCATION: Required: High School Diploma or equivalent
LICENSURE/ CERTIFICATION: Required: NAI - Nurse Aid I BLS (CPR) - AHA Health Care Provider BLS *Currently listed, in good standing, as Nurse Aide I with the North Carolina, Division of Facilities Services.
KNOWLEDGE, SKILLS, AND ABILITIES: Required:
Ability to multi-task and prioritize
Demonstrates consistent reliability and punctuality in regard to attendance
Demonstrate the ability to effectively read, write and speak English
Protects all confidential information and obeys all HIPAA regulations. Adheres to all organizational and departmental policies and procedures, including dress code.
Ability to follow verbal instructions and perform routine tasks.
Adheres to National Patient Safety Goals (including compliance with Infection Prevention, Hand Hygiene, etc.).Identifies and reports safety hazards and incidents.
Maintains secure areas per policy (carts, closets, etc.).Protects all confidential information and obeys all HIPAA regulations.
Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond. Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper).
Demonstrate computer skills to utilize electronic medical record.
Customer Service Skills
Takes responsibility for own actions, including the impact of own decisions on patients and others. Also takes responsibility for actions of any direct reports, avoiding blame or excuses.
Takes appropriate action when anyone in the organization violates standards or regulations, viewing it as unacceptable to "look the other way".
Effectively assesses and adjusts to changes in circumstances, resources, or environment, using the creativity and flexibility required to remain effective. Views change as a constant, accepting and adjusting to twists and turns. Adjusts to the especially unpredictable nature of a healthcare environment, shifting focus as necessary, and taking reasonable action, even when faced with various levels of uncertainty.
Accepts responsibility for effective two-way communication using clear and well-organized oral and written techniques. Demonstrates self-awareness of non-verbal messages, keeping verbal and non-verbal messages consistent. Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices.
Shows respect and consideration for others by offering assistance and putting others' needs first. Responds politely using a gentle and appreciative spirit. Offers service freely and pleasantly, without an expectation of any reward other than to make the other person feel comfortable, welcomed, and accepted.
Possess knowledge of concepts, procedures and troubleshooting techniques.
Identifies practices or procedures that are not working effectively and challenges underlying assumptions. Includes a representative number of persons when addressing issues (including patients and their families), resulting in the best resolution from various perspectives. Looks for the root cause of any problem, resulting in solutions that are enduring and sustainable.
Ability to demonstrate proficiency in the application of tools, test equipment and meters to effectively diagnose equipment problems and/or failures consistently.
Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns.
Establishes priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress.
Ability to remain calm and composed in stressful situations (ie: fast paced environment, meeting deadlines/work quotas, etc.)
Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of patients or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is no one to witness activities. Stands up for what is right even when there are personal risks or when there are clear rewards for doing otherwise.
Demonstrates an ability to interact with others in a courteous and professional manner and establish good working relationships.
CONDITIONS OF EMPLOYMENT * Annual flu shot * Annual TB test (if applicable to your job location) * Annual CBLs (Safety at Work and Corporate Compliance) * Maintain licensure/certification/registry/listing (if applicable to your job)
PHYSICAL REQUIREMENTS: Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of the time), and/or; 10 to 25 pounds of force frequently (1/3 to 2/3 of the time), and/or; greater than negligible up to 10 pounds of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Respirator Fit Testing
Hear and differentiate low volume sounds in order to make judgments regarding actions needed
Hear alarm bells, verbal conversations, telephone voices and normal volume sounds
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Color vision (ability to identify and distinguish colors)
JOB SUMMARY: Provides basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services and the North Carolina Board of Nursing, Nurse Aide Central Registry. Provides patient care under the supervision of the Nurse, reporting observations, and documenting within the scope of practice into the EMR.
MAJOR WORK ACTIVITIES: Performs direct patient care based on the requests and needs as specified by patient and family, being age appropriate. Provides personal attention for patients that is conducive to recovery by providing assistance with activities of daily living: bathing, shaving, mouth care, skin care and progressive mobility. Obtains accurate vital signs and documents in timely manner. Reports findings outside normal parameters to nurse for appropriate intervention. Keeps licensed staff informed of all responsibilities on an ongoing bases, ensuring prompt notification in the event of a problem or potential problem. Addresses patient's quality of life issues in relationship to nutrition/hydration/elimination by: Providing assistance with meal set-up and/or feeds patients as needed, distributing nutritional supplements and snacks according to patients plan of care, monitor and document intake and output accurately and notifying RN staff of observations as appropriate (i.e. no bowel movement, diarrhea, concentrated urine), empties foley catheters at end of shift and as needed. Performs intentional hourly rounding and anticipates patient needs. Responds to needs of all patients on the unit, not just in assigned group. Assists with admissions, transfers, and discharges to support patient throughput. Receives and responds to nurse delegation. Works with nurse to set priorities when receiving multiple requests. (30%)
Promotes a positive and efficient departmental atmosphere. Promotes patient satisfaction through personal interaction, meeting patient needs in a timely fashion. (Patient rounding as appropriate.). Provides a clean and comfortable environment for patients. Assists with lost or left behind patient belongings. Reports patient status, patient/family concerns or unsafe conditions, as occur. Responds to call lights/intercom/telephones. Directs questions and problems to appropriate person, recognizing the need to seek assistance when necessary. Provides assistance/support to patients and significant others. Assists with bed assignments, transfers and discharges. Monitors patient activity on and off unit. Collects noncontrolled medications, distributing to appropriate licensed personnel on the unit. Observes Video Surveillance cameras. Communicates regarding equipment maintenance and repairs. Assists with maintaining a clean and safe environment. (30%)
Demonstrates personal accountability. Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond. Adheres to National Patient Safety Goals (including compliance with Infection Prevention, Hand Hygiene, etc.). Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper). Protects all confidential information and obeys all HIPAA regulations. Adheres to all organizational and departmental policies and procedures, including dress code and attendance. Documents time accurately using Kronos. Completes all departmentally required education, competencies, and/or proficiencies. (25%)
Performs clerical activities. May need to assist with scheduling follow up appointments for patients. Enters charges and maintains accurate accommodation codes. Helps meet regulatory compliance standards; Refrigerator temps, track device day data, daily BCA checks, safety rounds, appropriate CHL audits. Makes sure fall risk patients have correct armbands and red socks, as well as correct signage and monitors bed alarm compliance. Maintains adequate paperwork concerning patient information (Patient logs, Patient Labels, Transfer/Admission logs) and communication with physician practices. Maintains proper inventory levels on all supplies and other items necessary for the operation of the department. Assists in maintaining unit inventory of supplies, equipment, nourishments, and instruments and office supplies. Requests supplies from portable equipment - Compression Stockings, IV pumps, etc. (15%)
PATIENT POPULATION SERVED: Pediatric, Adolescent, Adult, Geriatric
WORKING CONDITIONS: Occurs over two-thirds of the time:
Exposure to bloodborne pathogens
Hazardous waste and/or toxic/caustic chemicals
Fumes or airborne particles
iCARE - COMMITMENTS TO CARE:
Communication I will create and engage in conversations of possibility.
I will be open to innovation and creativity.
I will listen to understand.
I will bring ideas for solutions and be open to alternative ideas.
I will be open to constructive feedback.
I will not engage or listen to negativity or gossip.
I will be positive when speaking about Cone Health, my department, and my coworkers.
I will be approachable.
I will focus on behaviors, not the person, during conflict.
Accountability I will honor my word.
I will do what I say when I say I will. o I will “clean it up” when I can’t keep my word.
I will honor my work agreement.
I will be “on the court” instead of “in the stands.”
I will follow up in a timely manner on commitments and requests.
I will apologize when someone experiences less than excellent service. o I will take responsibility for my actions, decisions and performance.
I will protect patient safety (best practices: ex – hand hygiene).
Respect I will assume the best of intentions and embrace differences.
I will collaborate and seek other people’s input.
I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.
I will speak positively about Cone Health – managing up coworkers, physicians, departments, patients and visitors.
I will ask the person directly involved when I don’t know.
I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.
I will care for myself while also respecting others.
Empowerment I will own it, solve it, and celebrate it!
I will offer solutions when problems are identified.
I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.
I will take charge and do the right thing at the right time.
I will make decisions keeping a balance of service, quality, and cost in mind.
I will demonstrate Cone Health values.
I will seek opportunities to celebrate and have fun.
I will recognize good work.
I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Exceptional People Providing Exceptional Care!
Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.
Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).
Requisition Number: f0037
Position Title: Nurse Tech Academy
Department: 50789-SW-Flexible Resources
Job Interest Category: Certified Nursing Assistant
Job Interest (specific): CNA - Hospital
Work Schedule: Dept Specific - per posted req Varies
Specific Work Schedule Detail: Varies
Hours per week: 36