Cone Health Phlebotomist I - Non Certified in Greensboro, North Carolina
Our Purpose Together, we create unsurpassed health care experiences. Our Intent We are the leader in delivering integrated, innovative health care. Our Values At Cone Health, we value and are accountable for:
Caring for Our Patients We provide exceptional quality, compassionate care and service in a safe, respectful environment.
Caring for Each Other We appreciate each other through honest communication and respect. We inspire ongoing learning, pride, passion and fun.
Caring for Our Communities We engage our communities with integrity and transparency. We embrace our responsibility to promote health and well-being.
Education / Licensure / Certification
EDUCATION: Required: High School diploma or equivalent. Preferred: Graduate from an accredited phlebotomy program.
LICENSURE/CERTIFICATION/REGISTRY/LISTING: Required: BLS (CPR) - AHA Health Care Provider BLS Current Phlebotomy licensure from one of the following approved agencies: ASCP (American Society for Clinical Pathology) OR ASPT (American Society of Phlebotomy Technicians) OR NHA (National Healthcareer Association)
EXPERIENCE: Preferred: A minimum of 6 months to 1 year, full time experience in a hospital setting.
KNOWLEDGE, SKILLS, AND ABILITIES: Required: Ability to delegate Ability to follow verbal and written instructions in English Ability to influence others not under direct control Ability to multi-task and prioritize Ability to use a keyboard Ability to work in stressful situations - Ability to remain calm and composed in stressful situations (ie: fast paced environment, meeting deadlines/work quotas, etc.) Ability to work independently Accountability - Takes responsibility for own actions, including the impact of own decisions on patients and others. Also takes responsibility for actions of any direct reports, avoiding blame or excuses. Takes appropriate action when anyone in the organization violates standards or regulations, viewing it as unacceptable to "look the other way". Adaptability - Effectively assesses and adjusts to changes in circumstances, resources, or environment, using the creativity and flexibility required to remain effective. Views change as a constant, accepting and adjusting to twists and turns. Adjusts to the especially unpredictable nature of a healthcare environment, shifting focus as necessary, and taking reasonable action, even when faced with various levels of uncertainty. Attendance - Demonstrates consistent reliability and punctuality in regard to attendance. Attention to detail, thorough in work Communication - Accepts responsibility for effective two-way communication using clear and well-organized oral and written techniques. Demonstrates selfawareness of non-verbal messages, keeping verbal and non-verbal messages consistent. Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices. Communication-read,write,speak - Demonstrate the ability to effectively read, write and speak English Compassion - Demonstrates a sincere desire to alleviate suffering and distress. Offers emotional and spiritual support in addition to meeting physical needs. Takes effective measures to address the needs of patients and others with caring, acceptance and empathy. Computer Literacy - Working knowledge of personal computer and communications technology. Corporate Compliance - Protects all confidential information and obeys all HIPAA regulations. Adheres to all organizational and departmental policies and procedures, including dress code. Courtesy - Shows respect and consideration for others by offering assistance and putting others' needs first. Responds politely using a gentle and appreciative spirit. Offers service freely and pleasantly, without an expectation of any reward other than to make the other person feel comfortable, welcomed, and accepted. Critical thinking and decision making skills Customer Service Skills Data Entry- basic knowledge Follow instructions - Ability to follow verbal instructions and perform routine tasks. Integrity - Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of patients or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is no one to witness activities. Stands up for what is right even when there are personal risks or when there are clear rewards for doing otherwise. Interpersonal skills - Demonstrates an ability to interact with others in a courteous and professional manner and establish good working relationships. Oral and Written Communication Skills - Ability to communicate effectively through both oral and written formats. Organizational Skills Patient Safety - Adheres to National Patient Safety Goals (including compliance with Infection Prevention, Hand Hygiene, etc.).Identifies and reports safety hazards and incidents. Maintains secure areas per policy (carts, closets, etc.).Protects all confidential information and obeys all HIPAA regulations. Personal Safety - Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond. Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper). Possess basic computer knowledge Problem Solving - Identifies practices or procedures that are not working effectively and challenges underlying assumptions. Includes a representative number of persons when addressing issues (including patients and their families), resulting in the best resolution from various perspectives. Looks for the root cause of any problem, resulting in solutions that are enduring and sustainable. Professional Appearance - Presents a neat, clean and professional appearance consistent with a healthcare environment. Demonstrates appropriate use of personal proactive equipment. Apparel is appropriate for work to be performed (including name badge) and does not pose a safety risk. Responsiveness - Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns. Team building skills Time Management - Establishes priorities during routine daily operations, addressing timesensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress.
TESTING/COMPETENCY: Required: Data Entry
PHYSICAL REQUIREMENTS: Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of the time), and/or; 10 to 25 pounds of force frequently (1/3 to 2/3 of the time), and/or; greater than negligible up to 10 pounds of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Respirator Fit Testing: Required
HEARING/VISION: Hear and differentiate low volume sounds in order to make judgments regarding actions needed Hear alarm bells, verbal conversations, telephone voices and normal volume sounds Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Color vision (ability to identify and distinguish colors)
CONDITIONS OF EMPLOYMENT * Annual flu shot * Annual TB test (if applicable to your job location) * Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance * Maintain licensure/certification/registry/listing (if applicable to your job)
JOB SUMMARY: Certified Phlebotomists collect blood samples in order to provide assistance in physician diagnosis to provide quality patient care.
MAJOR WORK ACTIVITIES: Collects quality blood specimens, including maintenance of iSTAT competency for quality POC testing if applicable. Expected performance to include less than 2.5% blood culture contamination rate, less than 1.0% patient recollections due to unsatisfactory specimen integrity and no more than 1 patient complaint regarding non-adherence or compliance of technical and/or behavioral standards. 20 %
Ensures accurate patient identification. Expected performance is demonstrated by having zero rejected blood bank specimens, less than 2 correctable blood bank-labeling errors, zero misidentified patient incidences and zero mislabeled specimens. 25 %
Facilitates effective communication at the beginning and end of work shifts, by the use of clear and concise verbal discussion and engaged behavior to ensure proper continuum of patient care. Demonstrates appropriate hand off exchange, including the clearing of all pending orders before leaving work station and/or providing clear explanation of work to be done. Performance of no more than 5 instances of unsuccessful hand off events per year is expected. 20 %
Maintains supplies (to include, but not limited to phlebotomy baskets, carts, workspace and electronic and telecommunication devices). Expected performance is demonstrated by having no more than 1 expired tube found in carts or baskets, performs monthly cart checks as assigned and ensures phlebotomy supply area is clear of expired products, clean, organized and restocked daily. Electronic devices are to be kept in appropriate condition and are to be turned over to next shift in working order. 15 %
Utilizes lab/hospital systems in order to accurately document lab activity to include collection lists, pending logs, un-received reports, Hospital Information Systems Interface Reports (HRPs) and labels according to established site protocols throughout the shift to ensure established turnaround times are met. Expected performance is demonstrated by having less than 1 delayed sample per month. 20 %
WORKING CONDITIONS: Occurs under one-third of the time: Hazardous waste and/or toxic/caustic chemicals Fumes or airborne particles Occurs over two-thirds of the time: Exposure to bloodborne pathogens
iCARE - COMMITMENTS TO CARE:
I will create and engage in conversations of possibility.
I will be open to innovation and creativity.
I will listen to understand.
I will bring ideas for solutions and be open to alternative ideas.
I will be open to constructive feedback.
I will not engage or listen to negativity or gossip.
I will be positive when speaking about Cone Health, my department, and my coworkers.
I will be approachable.
I will focus on behaviors, not the person, during conflict.
I will honor my word.
I will do what I say when I say I will. o I will “clean it up” when I can’t keep my word.
I will honor my work agreement.
I will be “on the court” instead of “in the stands.”
I will follow up in a timely manner on commitments and requests.
I will apologize when someone experiences less than excellent service. o I will take responsibility for my actions, decisions and performance.
I will protect patient safety (best practices: ex – hand hygiene).
I will assume the best of intentions and embrace differences.
I will collaborate and seek other people’s input.
I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.
I will speak positively about Cone Health – managing up coworkers, physicians, departments, patients and visitors.
I will ask the person directly involved when I don’t know.
I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.
I will care for myself while also respecting others.
I will own it, solve it, and celebrate it!
I will offer solutions when problems are identified.
I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.
I will take charge and do the right thing at the right time.
I will make decisions keeping a balance of service, quality, and cost in mind.
I will demonstrate Cone Health values.
I will seek opportunities to celebrate and have fun.
I will recognize good work.
I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Exceptional People Providing Exceptional Care!
Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.
Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).
Requisition Number: c11155
Position Title: Phlebotomist I - Non Certified
Department: 20403-WHG-WH-Phlebotomy Services
Job Interest Category: Patient Care
Job Interest (specific): Phlebotomist
Campus/Location: Womens Hosp
Work Schedule: 12 hour night Saturday - Sunday: 5:30 PM - 6:00 AM
Specific Work Schedule Detail: Saturday - Sunday: 5:30 PM - 6:00 AM
Hours per week: 24