CGI Technologies and Solutions, Inc. ETL Support Analyst in Greenville, South Carolina

ETL Support Analyst

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Category:Information Technology

City:Greenville, South Carolina, United States

Position ID:J0916-2190

Employment Type:Full Time

Position Description:

The ETL Support Analyst provides technical support for the North American Business Intelligence & Decision Support (BI/DSS) applications. The key responsibilities are troubleshooting application code, monitor batch refresh, data validity, run efficiency, respond to application incidents and user support activities, modify Ab Initio graphs and extracts, and/or modify Datastage extracts.

Your future duties and responsibilities:


Responding to helpdesk tickets/incidents:

  • Review incoming tickets from the client’s ticketing system to see if they pertain to DSS ETL

  • Create tickets for support work where the user did not create a ticket

  • Close tickets upon completion of work


  • Troubleshoot Ab Initio graphs and/or DataStage extracts

  • Communicate updates and status of troubleshooting activities on a regular basis.

  • Assist DSS team members in troubleshooting of existing code and data.

  • Load sample data in development environments.

  • Open/assign problem tickets with infrastructure team for UNIX hardware issues.

  • Open problem tickets with infrastructure team when Oracle DB Support is required.

Required qualifications to be successful in this role:


  • Load monitoring and reporting on SLAs and data availability Outages and Scheduled downtime management

  • Ability to analyze an application problem and implement solutions

  • Ability to communicate clearly – both written and verbal

  • Ability to learn new concepts and tools

  • Background in computer information systems – including applications development/support

  • Basic understanding of relational databases

  • Basic understanding of UNIX

  • Basic understanding of Oracle (SQL)


  • Working knowledge of DataStage ETL

  • Working knowledge of Abinitio ETL

  • Experience supporting end-users of an application

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.


  • Ab Initio

  • ETL

  • Oracle

  • Unix

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