Brownells Retail Firearms Associate in Grinnell, Iowa

Requisition Number: GRINN-43-Retasale-08-2016-001

Job Title: Retail Firearms Associate

City: Grinnell

State: IA

Retail Firearms Associate

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Description/Job Summary

Brownells enjoys a great reputation in its industry and a great team to drive that brand, but we’re constantly growing and need passionate people like you to join our team. As a family-owned company for more than 75 years, we can’t wait to meet

you -- and your family.

Speaking of your family, they come first, and we’ll always do our best to help you spend the most time with them possible. In fact, we can prove it. We’re the proud recipients of

The Alliance of Work-Life Progress Seal of Distinction in both 2014 and 2015. We achieved this by implementing a number of employee-friendly programs including flexible work arrangements, and numerous initiatives designed to enhance the quality of

the lives of our team members and their families.

Because of our great team, we’re able to maintain a small-company feel, backed by the Midwestern values of honesty, integrity and respect, while being an internationally-recognized brand with customers in more than 60 countries worldwide.

We’re proud to be a progressive company in a traditionally conservative industry, we’re proud of our shooting heritage and we are

Serious About Firearms

POSITION SUMMARY:

This position is responsible for helping customers, committing to a professional, team environment, and being able to process accurate and efficient sales transactions. This position will provide customer service by greeting and thanking customers as well as

responding to their requests.

PRIMARY DUTIES:

  • Ensures that each customer receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, product knowledge and all other components of customer service.

  • Answers or seeks answers to customer inquiries

  • Handles complaints or redirects them to management

  • Ensures customer have their needs met

  • Understands and meets the requirements, expectations and needs of both internal and external customers

  • Maintains accurate inventory count

  • Inspects merchandise and shows it to customer

  • Transfers knowledge about the product features and benefits to the customer

  • Obtains information from reference sources and supplies customer with needed information

  • Keeps current and knowledgeable on products and services

  • Maintain all merchandising standards, display presentation, signage standards and monitory inventory levels

  • Maintain adherence to all Company policies and procedures

  • Ensures compliance with organizational safety requirements

  • Calmly takes action in the fact of extreme circumstances using trained procedures

OTHER RESPONSIBILITIES:

  • Requires schedule flexibility

  • May also bag, box, or wrap customer purchases

  • Assist in other areas of the store when business dictates

  • Assists transactions with customers

  • Restocks supplies around register area as needed

  • Other job duties as required by management

POSITION REQUIREMENTS:

Education and Experience

  • High School Diploma or equivalent

  • Basic firearms knowledge

Leadership Competencies

  • Customer Focus

  • Listening

  • Patience

  • Approachability

  • Presentation skills

Mental Demands

  • Category Flexibility — the ability to generate or use different sets of rules for combining or grouping things in different ways.

  • Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.

  • Fluency of Ideas — the ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Physical Demands

  • Able to move or lift up to 50 pounds

  • Light work: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking

or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities.

  • With or without accommodations, be able to sit and/or stand for extended periods of time

Physical Hazards – Health and Safety Concerns

  • General office environment

  • Ergonomics

  • Driving

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities,

duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant

or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.