Brownells Retail Sales Associate in Grinnell, Iowa

Requisition Number: GRINN-43-Retasale-08-2016-001

Job Title: Retail Sales Associate

City: Grinnell

State: IA

Retail Sales Associate

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Description/Job Summary

Brownells enjoys a great reputation in its industry and a great team to drive that brand, but we’re constantly growing and need passionate people like you to join our team. As a family-owned company for more than 75 years, we can’t wait to meet

you -- and your family.

Speaking of your family, they come first, and we’ll always do our best to help you spend the most time with them possible. In fact, we can prove it. We’re the proud recipients of

The Alliance of Work-Life Progress Seal of Distinction in both 2014 and 2015. We achieved this by implementing a number of employee-friendly programs including flexible work arrangements, and numerous initiatives designed to enhance the quality of

the lives of our team members and their families.

Because of our great team, we’re able to maintain a small-company feel, backed by the Midwestern values of honesty, integrity and respect, while being an internationally-recognized brand with customers in more than 60 countries worldwide.

We’re proud to be a progressive company in a traditionally conservative industry, we’re proud of our shooting heritage and we are

Serious About Firearms


This position is responsible for helping customers, committing to a professional, team environment, and being able to process accurate and efficient sales transactions. This position will provide customer service by greeting and thanking customers as well

as responding to their requests.




  • Ensures that each customer receives outstanding customer service by providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer


  • Processes transactions with customers

  • Answers or seeks answers to customer inquiries

  • Handles complaints or redirects them to management

  • Ensures customer have their needs met

  • May also bag, box or wrap customer purchases.

  • Understands and meets the requirements, expectations and needs of both internal and external customers


  • Maintains accurate inventory count

  • Inspects merchandise and shows it to customer

  • Transfers knowledge about the product features and benefits to the customer

  • Obtains information from reference sources and supplies customer with needed information

  • Keeps current and knowledgeable on products and services

  • Maintain all merchandising standards, display presentation, signage standards and monitory inventory levels

  • Maintain adherence to all Company policies and procedures

  • Restocks supplies around register area as needed

  • Ensures compliance with organizational safety requirements

  • Calmly takes action in the fact of extreme circumstances using trained procedures

  • Administers first aid

  • Maintains facility in good condition to promote customer safety and satisfaction


  • Maintain customer service standards

  • Provides input regarding product or marketing needs from customer viewpoint

  • Demonstrates respect and understanding when dealing with people from different cultures


Education, Knowledge and Experience

  • High School Diploma or Equivalent

  • 1-3 years of retail experience

  • Industry knowledge

  • Basic firearms knowledge

  • Customer service experience


  • Customer service

  • Effective communication

  • Accountability

  • Identifying customers’ needs

  • Computer skills, data entry, Cobol, Excel, Outlook, Word

Abilities and Strengths

  • Making a good impression

  • Lift 50 lbs. routinely

  • Scanners and computers


  • Customer focus

  • Cultural Awareness

  • Enthusiasm

  • Values and respects others

  • Humility

  • Ethical behavior

Physical Hazards – Health and Safety Concerns

  • Ergonomics

  • Driving

  • Able to move or lift up to 50 pounds

  • With or without accommodations, be able to sit and/or stand for extended periods of time