IBM Lead- Technical Support Representative in GURGAON, India
About IBMIBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.Business Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.Who you are:Technical Services Competency (TSC) Delivery provides IT help desk support to end Users of a client/organization through Issue identification & In scope Troubleshooting . What you’ll do:
High level application support.
Monitor production environment for application generated alerts.
Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).
Implement Incident Management Process to resolve incidents.
Monitoring & checking the incidents for accuracy & correctness.
Perform routine reports & escalate any anomaly detected.
Taking knowledge transfer for new applications, documentation & cross training the team on the same
To have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Strong Customer Service Skills
Apt in Problem-Analysis.
Good in Comprehension.
Committed to Quality.
Eye for detail.
Ability to handle pressure situations
Resilience & Flexibility
Learning and knowledge enhancement
Interpersonal Skills and Teamwork
Ability to multi task.
Exposure of working on monitoring tools
Client Innovation Center (CIC)