Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant in Hot Springs, South Dakota

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Hot Springs, SD
Work Schedule is Full Time - Permanent

Opened Thursday 10/13/2016 (11 day(s) ago)

** Closes Wednesday 11/2/2016 (9 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1810820

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

*Current VA and Federal employees should apply under job announcement BH-16-410R-CB-1810817-BU*

The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of Western South Dakota. South Dakota has No State Income Tax, has been named one of the Happiest and Safest States in the nation, is home to Top Ten Scenic Drives and Top Ten National Forests, features an Outdoor Life's Top City for Outdoor Enthusiasts and hosts the legendary Sturgis Motorcycle Rally.

VA BHHCS is where we live and work in rural small town settings, only minutes from Rapid City's shopping, dining, cultural and entertainment venues. We offer rich history, including Mammoths and Prehistoric Civilizations, the 7th Cavalry, Deadwood, and Mount Rushmore. The Black Hills experiences more sunny days than Miami or Honolulu, ensuring year round outdoor recreation. Hiking, fishing, rock climbing, canoeing, water skiing, golf, snowmobiling, hunting, camping, downhill and cross country skiing, motorcycling--the opportunities are endless. The Black Hills includes stunning landscapes such as Harney Peak, Bear Butte, the Badlands and the Needles Highway. When it's time for civilization, you'll find the Black Hills hosting local and national theatre groups, movie companies, national pow-wow competitions, international dance troupes, symphony orchestras, and a variety of entertainers. Sports enthusiasts will find auto races, college sports, semi-pro hockey, and some of the best in rodeo.

With primary campuses at Fort Meade and Hot Springs and numerous Community Based Outpatient Clinics, VA BHHCS provides primary and secondary medical and surgical care, along with Residential Rehabilitation Treatment Program services, for Veterans from North and South Dakota, Wyoming and Nebraska. VA Black Hills Health Care is part of the VA Midwest Health Care Network (VISN 23) -- where we've been caring for America's Heroes for over 100 years.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


The incumbent serves as an Advanced Medical Support Assistant for the Health Administration Service Line, which functions as administrative support for PACT/Specialty Care Clinics and Inpatient units at the Hot Springs/Fort Meade Campuses and Rapid City Community Based Outreach Clinic of VA Black Hills Healthcare System. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing and customer service. Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. His/her work also impacts processes, action plans, monitoring and reporting. Failure to perform these duties properly could result in the veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled. The lack of coordination provided by this employee could negatively impact upon clinical and/or administrative functions. A large part of the duties of a clinical support employee is acting as a receptionist, either face-to-face or telephonically, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations. The work is mostly sedentary and is performed in various settings responsible for treating patients with a wide variety of medical problems. (The performance of daily rounds to the assigned clinic areas is required). This may include visits to both main campuses to interact with the staff in these areas. May be required to work staggered shifts and/or weekend clinics in support of Advanced Clinic Access initiatives.

Location:Health Administration Service Line, VA Black Hills Health Care System, Hot Springs VA Medical Center, Hot Springs, South Dakota.

Work Schedule: 40 hours per week, may be required to work staggered shifts and/or weekend clinics in support of Advanced Clinic Access initiatives.

Functional Statement Title/#: Advanced Medical Support Assistant, GS-0679-06

Travel Required
  • Occasional Travel
  • Travel may be required to alternate VA Black Hills sites
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit all required documents.

Basic Requirements:

*U.S. Citizen. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA policy.

*Experience/Education. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or One year above high school; or Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

*Physical Requirements.See VA Directive and Handbook 5019.

*English Language Proficiency.MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

*Preferred Experience: *Significant experience working in a hospital or medical clinic.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations: GS-6 Advanced MSA (Above full performance level)

(a) Experience. One year of experience equivalent to the next lower grade level (GS-5).

(b) Assignment.The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

References: VA Handbook 5005, Part II, Appendix G45. This can also be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: This position is mostly office work and sedentary. Incumbent may be required to lift medical records up to 10 pounds and some periods of standing, walking and bending will be required. Use of government vehicle may be required. A current valid state driver's license may be required.

Security Clearance


Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $36,025.00 to $46,831.00 / Per Year

Series & Grade: GS-0679-06/06

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 452596200

Job Announcement Number: BH-16-421R-CB-1810820-BU